Customer Success Manager – National

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Support Customer Service operations for the Value Partnership relationship with Hospital Corporations of America (HCA) nationally • Serve as the primary Customer Service point of contact and drive customer engagement, performance, and customer experience • Establish and maintain relationships with customer stakeholders, Siemens service and sales teams, engineers, engagement managers, and support resources • Support service delivery, daily operations, business management, customer satisfaction, administrative tasks, and KPI achievement • Oversee operational activities, including acting as on-site RSM when immediately available • Visit main customer sites as contractually obligated and required • Monitor system status alerts and communicate service activity, especially down-system and restricted-operation calls • Use the Customer Distress Index dashboard to identify distressed functional locations and coordinate with regional RSM teams • Analyze accounts receivable status and provide internal guidance and recommendations • Communicate between customer and Siemens sales and service stakeholders • Support technical escalation management with RSM, CSE, parts logistics, and technical support resources • Analyze preventive maintenance and update-instruction activity and coordinate for full compliance • Liaise between Siemens service teams and customer in-house biomedical/clinical engineering teams • Validate billing, oversee purchase orders, and perform service-based administrative activities • Manage escalations between internal and external service providers • Review preventive maintenance schedules and completion activity • Control inventory and verify equipment locations • Support project management and installation activities • Audit invoices and coordinate contract and time-and-material billing with accounts receivable • Track and manage onsite depot-level repair-parts inventory • Support local service teams through vendor engagement • Schedule customer meetings and conduct quarterly business reviews • Identify end-of-service systems and communicate with sales and customers • Track and report clinical education and technical training balances • Participate in local service and customer service engineer quarterly meetings

🎯 Requirements

• BS/BA in a medical field, engineering/technology, or business administration with healthcare background preferred • Minimum of 5 years of professional experience supporting imaging and biomedical technology maintenance operations excellence • Background in imaging customer service industry and managing service operations in complex environments • Ability to advise customer management and business partners on asset management matters • Excellent verbal, written, and presentation communication skills • Results-driven and action-oriented approach • Passion for making a positive customer impact while balancing business needs • Ability to travel 40% • Ability to work with controlled technology in accordance with US export control law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term and short-term disability insurance • Paid parking/public transportation • Paid time off • Paid sick and safe time • Remote work arrangement • Commission eligibility if applicable