Support Engineer 4 – Dimension Products

🔥 1 hour ago

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Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare Insurance • Biotechnology • Medical Device

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Providing phone/email support for internal/external customers • Consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool • Demonstrating a high level of technical expertise in clinical laboratory practice • Taking timely action and ownership on all open tickets to troubleshoot and resolve customer issues • Meeting/Exceeding individual service level metrics to meet the needs of the customer/business

🎯 Requirements

• Associate’s or Bachelor’s degree in a science-related or engineering field, or equivalent experience • 4-8+ Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience) • Proficient in Microsoft Office Suite including Outlook, Excel, Word • Analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills • Exceptional phone and communications skills to support collaboration with the customer

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time