Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75.7k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Provide phone/email support for internal and external customers • Monitor cases consistently and document accurately using the Customer Relations Software Tool • Support Atellica/Chemistry/Immunoassay through highly technical troubleshooting • Improve customer experience and achieve customer satisfaction by resolving complex technical issues • Take timely ownership of open tickets and troubleshoot and resolve customer issues • Escalate customer issues to next-level support when necessary • Meet or exceed individual service-level metrics • Comply with Siemens pay and T&E policies and RSO procedures/processes • Collaborate with internal resources, team members, and organizational counterparts to develop and implement action plans • Foster an open, supportive environment consistent with Service Based Leadership

🎯 Requirements

• Preferred candidate must have Associate’s or Bachelor’s degree in a science-related or engineering field, or equivalent experience. (Med-Tech Degree Preferred*) • Willing to travel up to 20% • 3-7 Years Comparable Experience • Experience in clinical laboratory practice while supporting Atellica/Chemistry/Immunoassay troubleshooting • Able to work evening/night shift hours inclusive of a weekend day • Analytical thinking abilities for advanced technical troubleshooting and problem-solving • Exceptional phone and communications skills • Proficient in Microsoft Office Suite including Outlook, Excel, Word, and other applications • Strong computer skills • Electro-mechanical ability to troubleshoot diagnostic laboratory instruments over the phone • Technical expertise in clinical laboratory applications • Ability to communicate effectively over the phone and through written documentation • Must be able to work with controlled technology in accordance with US export control law

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time