IT Support Engineer, Level 2–3 – Afternoon/Evening Shift

🕒 August 26

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Provide MSP helpdesk and IT support across multiple customer environments • Own tickets end-to-end, from intake and troubleshooting through resolution and documentation • Provide remote and phone support for end users across mobile devices, laptops, desktops, remote servers, and virtual machines • Escalate issues appropriately and ensure clear handoffs during shift changes • Complete scheduled and ad-hoc tasks and coordinate follow-up activities for other shifts • Maintain accurate ticket documentation, including detailed notes and time entries • Administer and troubleshoot Microsoft 365, Active Directory, Group Policy, and endpoint environments • Troubleshoot network, virtualization, backup, and infrastructure-related issues across customer environments • Monitor and respond to incoming support requests, prioritizing issues based on urgency and business impact • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Minimum of 3 years of hands-on IT support experience; candidates with less than 3 years may be considered based on strong technical aptitude and troubleshooting skills • Strong troubleshooting, problem-solving, and technical diagnosis skills • Ability to work independently during off-peak hours with limited supervision • Ability to recognize when an issue requires escalation • Strong organizational, multitasking, and follow-up skills • Proficiency with Microsoft Office (Word, Excel, Outlook) and standard business tools • Ability to work 3:00 PM–9:00 PM Eastern Time, New York, minimum 3 days per week • Flexible availability to cover additional days and occasionally work extended hours until 12:00 AM EST • Reliable computer running Windows 10 or newer, two monitors, stable high-speed internet, and a professional home workstation • Strong proficiency in Microsoft 365 administration, including Entra ID, Intune, Exchange Online, and Azure Virtual Machines • Hands-on experience with Active Directory administration and Group Policy • Proficiency in endpoint troubleshooting across diverse hardware and operating system environments • Familiarity with ticketing systems such as HaloPSA, Jira, ServiceNow, or equivalent • Experience with backup solutions such as Backup Exec or equivalent • Knowledge of virtualization platforms, including Hyper-V, VMware, or equivalent • Hands-on experience with network administration and troubleshooting, including Fortinet, Cisco, Azure Firewall, or equivalent • Interest in long-term career opportunities

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Full-time position with 40 hours weekly • Long-term career opportunity