Senior Manager, Salesforce CRM, AI – Higher Education

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $135k - $155k / year

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

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Strata Information Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Strata Information Group is a leading provider of comprehensive IT services for higher education institutions. Partnering with over 900 colleges and universities worldwide, SIG specializes in strategic consulting, implementation, and support services across a wide array of technologies. Their expertise includes cloud and SaaS management, ERP and CRM implementation, data services, analytics, and cybersecurity consulting. Strata Information Group also offers customized solutions for student success, enrollment management, and institutional marketing. With deep knowledge of Salesforce and a strong focus on cybersecurity and compliance, SIG positions itself as a vital partner for educational institutions seeking technology-driven transformation and optimization.

📋 Description

• Lead and grow SIG’s Salesforce CRM & AI Higher Education practice • Own the practice’s strategy, financial performance, delivery quality, service strategy, delivery model, team capacity, and annual practice plan • Evolve the Salesforce service portfolio across Agentforce Education, Agentforce AI agents, Marketing Cloud, and Data 360 • Represent the practice in leadership planning and act as SIG’s Salesforce thought leader through webinars, conferences, and content • Build and own higher-education Agentforce offerings, including AI readiness assessments, first-agent pilots, and ongoing agent management • Partner with AI Strategy & Governance and Data Readiness services to turn recommendations into working agents • Lead Data 360 and data-readiness work, integrating Salesforce with Ellucian Banner, Colleague, Slate, and other campus systems • Define responsible AI standards for Salesforce, including FERPA privacy, agent guardrails, testing, human oversight, and monitoring • Drive AI use in configuration, documentation, testing, and data migration • Lead, coach, and develop consultants, developers, and administrators; support hands-on Salesforce solution design, development, testing, and implementation • Own certification roadmap and maintain SIG’s Salesforce partner standing • Lead hiring, onboarding, workforce planning, and succession development • Oversee Salesforce implementations, optimizations, integrations, and managed services for on-time, on-budget, high-quality delivery • Provide hands-on architecture and engagement leadership on strategic projects • Serve as escalation point for at-risk engagements and partner with the PMO to resolve issues • Build senior institutional relationships and partner with Sales on discovery, estimating, SOWs, RFP responses, account expansion, and renewals • Serve as SIG’s practice-level contact with Salesforce’s Education team • Manage utilization, billable hours, resource allocation, forecasting, and margins • Report practice KPIs including utilization, project health, client satisfaction, certifications, and AI adoption • Collaborate with Slate, Ellucian ERP, PMO, Marketing, and Sales teams

🎯 Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience • 8+ years of Salesforce experience, including 5+ years in consulting or professional services and 4+ years leading Salesforce teams with direct people management • Proven delivery of Salesforce solutions in higher education, ideally including Agentforce Education (formerly Education Cloud) • Demonstrated hands-on delivery of at least one Agentforce or AI-on-Salesforce solution through to production • Understanding of responsible AI and FERPA • Strong knowledge of core Salesforce infrastructure including Sales, Service and Experience Clouds is required • Experience managing utilization, forecasting, and margin, and leading pre-sales scoping, estimating, SOWs, and RFP responses • Salesforce Certified Administrator required • Agentforce Specialist (or within six months), Education Cloud Consultant, and architect certifications preferred • Strong understanding of higher-education processes across recruitment, admissions, student success, and advancement • Executive presence and ability to explain AI opportunities, risks, and ROI in plain language to institutional leaders

🏖️ Benefits

• Base range $135,000 - $155,000 plus bonus • Flexible hours • Remote work • Medical, vision and dental • Flexible Spending or Health Savings Account • PTO, Sick and holiday pay • Company Paid Life insurance • Retirement 401(k), 5% Company Contribution • Professional Development opportunities • Connectivity stipend

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