Account Manager

🕒 April 1

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 85%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Signal Vine, a Modern Campus Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 Convertible note on 2020-05

Education • Artificial Intelligence • SaaS

Signal Vine is a two-way text messaging platform focused on higher education that combines AI-driven automation with student data to power personalized, timely outreach and improve student engagement and outcomes. The platform supports intelligent, conversational SMS workflows for colleges, universities, nonprofits, and government programs, enabling enterprise-style messaging and student communications at scale. Signal Vine has been acquired by Modern Campus and positions itself as “AI that works with you” to augment institutional communication and outreach efforts.

📋 Description

• Manage the success and growth of an assigned portfolio of customers • Develop account strategy and deliver annual customer retention objectives • Enhance overall customer satisfaction for higher education customers • Build strong customer relationships through high engagement and communication • Conduct routine account performance planning and business reviews • Renew and expand customer contracts while meeting or exceeding personal and team quotas • Deliver basic and advanced training sessions on the platform • Advise customers on best practices for designing, implementing, and scaling campaigns • Resolve customer issues independently and in collaboration with other teams • Drive customer advocacy through references, referrals, and case studies • Perform data-driven portfolio reviews and analysis to prioritize opportunities and risks • Identify potential implementation issues and risks early, developing backup strategies and contingency plans • Contribute to a culture of excellence

🎯 Requirements

• Bachelor’s degree from an accredited, four-year institution • Undergraduate degree (BA/BS) from an accredited four-year university • At least 2–3 years of experience in Account Management or Customer Success • Experience managing a portfolio of clients, including high-profile customers; preferably colleges and universities • Experience in a SaaS startup environment • Ability to manage multiple priorities while maintaining strict attention to detail • Excellent written and verbal communication skills • Consistent diplomacy, tact, and poise when working through customer issues and escalations • Sales-oriented spirit and willingness to work in a quota-carrying position

🏖️ Benefits

• Competitive salary with individual commission structure • Medical (employer paid), dental, and vision insurance plans • 401(k) plan with company match • Generous paid-time off and holiday schedule with additional floating holidays • Casual office attire • Pet-friendly office • Opportunity for career growth • Rewarding culture that promotes teamwork, growth, and enjoying day-to-day roles

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