Sales Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

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Silverchair

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round - Silverchair on 2022-08

Consulting • Healthcare • Logistics

Silverchair is a technology and services company that provides a SaaS platform and strategic support for scholarly and professional publishers. Its products—including the Silverchair Platform, ScholarOne Manuscripts and Conferences, and an AI Lab—support submission, peer review, hosting, dissemination, discovery, and impact measurement across the research lifecycle. Silverchair combines enterprise-grade publishing software with high-touch product strategy, development, and client services to help publishers digitally transform and grow their research communities.

📋 Description

• Refine BD workflows, record types, and automation in Salesforce • Build and maintain dashboards and reports for pipeline health, forecast accuracy, and target performance • Develop and document standard operating procedures for core BD processes • Coordinate lead and prospect activity flow from Marketing into Salesforce • Lead data hygiene audits and resolve root causes • Onboard new BD hires on Salesforce and the broader BD technology stack • Project manage RFP response and proposal development from start to finish • Maintain a centralized library of proposal content, boilerplate language, and case studies • Own the proposal calendar, including ownership and deadlines • Support pricing and quote accuracy throughout proposals and negotiations • Coordinate final proposal review and formatting • Project manage contracting from verbal agreement through signature • Track contract status and escalate stalled agreements • Maintain contract templates and standard language with Legal • Improve post-sale hand-offs across Silverchair Platform, ScholarOne Manuscripts, and other products • Document hand-off procedures and required inputs • Coordinate hand-off timing, ownership, and information requirements with Delivery, Solutions Engineering, and Finance • Ensure Marketing hand-off after contract for announcements and communications onboarding • Track hand-off status and flag missing information or delays • Triage marketing-generated leads and qualify long-tail leads • Refine lead scoring and routing rules with Marketing • Identify and pilot AI applications for proposal drafting, lead research, meeting preparation, and data entry • Evaluate sales technology and recommend productivity improvements • Maintain AI literacy and apply ethical judgment and human oversight • Ensure compliance with AI usage policies and data protection requirements • Produce regular and ad hoc reporting on pipeline, forecast, win/loss, and new-logo performance • Support territory and target planning with data and analysis

🎯 Requirements

• 5–7 years of experience in sales operations, revenue operations, deal desk, or business operations, ideally within a B2B SaaS or technology company • Demonstrated experience as a Salesforce power user or administrator, including building reports and dashboards • Experience supporting or managing RFP/proposal processes and/or contract lifecycle management • Experience in scholarly publishing, academic technology, or a related information services field is a plus, but not required • Bachelor's degree or equivalent experience • Advanced Salesforce proficiency, including reporting, dashboards, workflow, and process automation • Salesforce Advanced Administrator certification is a plus • Strong project management skills • Comfort using AI tools such as Claude and Salesforce Einstein/Agentforce • Excellent written and verbal communication skills • Strong analytical skills and Excel proficiency • High attention to detail, strong follow-through, and ability to work independently • Comfortable working substantial overlapping hours with the Eastern Time Zone in the U.S. • Must not require new employment authorization sponsorship

🏖️ Benefits

• Fully remote work • Strong preference for candidates in the U.S. Eastern Time Zone • Opportunity to make a significant impact on company growth • Work with cutting-edge SaaS metrics and analytics