Professional Services Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SimpliGov

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

☁️ SaaS

⚡ Productivity

Government • SaaS • Productivity

SimpliGov is a powerful end-to-end solution platform that offers workflow process automation, digital forms, and electronic signatures, primarily designed for government applications. The platform features no-code tools, enabling users to automate processes without requiring technical expertise. Its comprehensive tools include document automation, electronic signatures (SimpliSign), a form designer, language access for translations, and performance analytics. Recognized for its applicability in state and local government sectors, SimpliGov facilitates the digitization and modernization of public services, such as DMV services, legal operations, permits, and more. It integrates seamlessly with enterprise systems, ensuring enhanced efficiency and transparency.

📋 Description

• Lead a select number of projects directly as project manager • Own the quality and day-to-day execution of everything the team delivers • Keep the team's workload prioritized, capacity planned, and standards compliant • Mentor team members and coach them toward their next level • Own performance management end to end, from evaluations to ongoing feedback • Run the HR side of the job, including time off, expense approvals, bonus calculations, hiring, and related activities • Collaborate with fellow Managers to keep project assignments balanced across the practice • Turn team KPIs into performance reports leadership can act on • Present the team's data and wins at company all hands, as needed • De-escalate customer issues and protect satisfaction scores • Track market and industry trends, maintain SimpliGov product expertise, and relay customer and Customer Success insights to Product • Improve internal processes so they scale with the team

🎯 Requirements

• 5 or more years of manager or people management experience, including having led a team of at least 5 people • 4 or more years of SaaS or implementation experience, with well-developed expertise in the SimpliGov platform and or a specific practice area • Proven track record overseeing quality and delivery across multiple concurrent implementations • Experience conducting performance evaluations, coaching, and professional development planning • Strong prioritization and capacity planning skills across a team's workload • Exceptional attention to detail and emotional intelligence • Clear and concise written and verbal communication • Ownership mindset and accountability • Ability to de-escalate customer issues and maintain customer satisfaction • Familiarity with Agile, Waterfall, and Hybrid delivery models • Prior experience managing a team through a period of rapid company growth • Experience partnering with Sales or Customer Success on renewal and expansion conversations

🏖️ Benefits

• Medical, dental, and vision insurance, with 80% employer contribution for employees and 75% for dependents • Company sponsored life, short term, and long-term disability insurance • 11 paid holidays • Flexible Paid Time-off • 401(k) plan with 4% employer match • Monthly stipends for home office and wellness expenses • Opportunity to drive digital transformation in government and have a lasting civic impact