Senior Manager, Client Operations

🔥 0 minutes ago

🏈 Alabama, Florida, +2 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Surgical Information Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Surgical Information Systems is a healthcare-focused software and services company that provides cloud-based perioperative and ambulatory surgery center (ASC) management solutions. Their SIS Complete platform includes EHR/clinical documentation, anesthesia and surgery documentation, analytics, revenue cycle management (RCM) services, and compliance tools tailored for ASCs and hospitals. SIS delivers SaaS products plus tech-enabled billing, coding, transcription, and compliance services to improve clinical, financial, and operational performance for surgical providers.

📋 Description

• Lead a revenue cycle team and directly supervise assigned managers • Drive best-in-class service, quality results, responsiveness, and direction for assigned clients • Determine staffing, tools, coaching, and training needs with managers and associates • Monitor teammates daily and provide leadership with metric updates • Drive productivity and quality while coaching time management, organization, and metrics • Measure and evaluate employees against established goals and objectives • Engage employees in performance management activities • Direct AR team work, ensure billing timelines, and manage payment posting trends and reconciliation • Provide employees with regular one-on-one feedback and guidance • Participate in meetings, performance improvement planning, strategic planning, project development, and plan execution • Respond to leader, client, and associate questions using data and analytical observations • Partner with Human Resources on applications, interviews, and hiring recommendations • Engage departments and third-party vendors to resolve associate or client challenges • Meet budgeted revenue and expense expectations • Review client AR, worklists, priority assignments, and critical metrics monthly • Serve as point of contact for clients and communicate by phone or email every two weeks • Escalate issues to the VP, Revenue Cycle • Identify client needs and provide best-practice workflow feedback • Complete and review monthly client dashboards covering case volume, cash, issues, and KPIs • Manage month-end reporting and client billing reconciliation • Manage fee schedule updates, charge master increases, contract grids, and client profiles • Prepare and send client invoices • Resolve QA cards by reviewing cases, providing team feedback, and correcting statuses

🎯 Requirements

• Ability to lead a revenue cycle team and supervise managers • Ability to drive service quality, productivity, responsiveness, and metric performance • Knowledge of AR operations, billing timelines, payment posting, and reconciliation • Experience with performance management, coaching, and employee evaluations • Ability to analyze client metrics, dashboards, case volume, cash, issues, and KPIs • Ability to manage month-end reporting and client billing reconciliation • Ability to manage fee schedules, charge masters, contract grids, and client profiles • Ability to prepare and send client invoices • Ability to collaborate with Human Resources, departments, and third-party vendors • At this time we are unable to sponsor H1B candidates

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Short Term Disability • Long Term Disability • Life Insurance • Vacation/Sick time • 401(k) retirement plan with company match • Paid Holidays • SIS Cares Day • Fully Remote