Solutions Success Consultant

Job not on LinkedIn

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $100k - $300k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💼 Consultant

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SIVAD Consulting

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

SIVAD Consulting is a woman-owned hiring partner and consulting firm based in Maryland that provides tailored recruiting and talent-acquisition services. The company offers recruiting management, staff augmentation, resource management, sourcing specialists, program/project managers, and business process analysis and re-engineering to corporate, government (including classified and non-classified contracts), and nonprofit clients. SIVAD emphasizes strong client relationships, time-sensitive delivery, and creating a positive candidate experience while supporting the full hiring lifecycle.

📋 Description

• Serve as consultant and dedicated resource for onboarding and managing subscription-based service engagements for an assigned customer portfolio • Deliver exceptional customer experience and help customers maximize their investment in Infor CloudSuite Industrial (CSI/SyteLine) and related products • Identify and drive completion of smaller non-project assignments and identify larger Professional Services opportunities • Advocate for assigned customers, build relationships, understand business objectives, manage requests and escalations, and coordinate internal resources • Lead onboarding and intake, develop customer roadmaps, manage priorities and assignments, provide status updates, and maintain engagement documentation • Conduct weekly status meetings and monthly executive alignment meetings • Respond to customer alerts, red flags, critical issues, overdue tickets, and work assignments • Support customer satisfaction, subscription renewals, account growth, and additional software and services opportunities • Provide billable business consulting and training for Infor CloudSuite Industrial (CSI/SyteLine) customers • Maintain a weekly personal billing objective of 75% • Identify ERP functional gaps and recommend solutions; optimize ERP use and provide business-process guidance • Assist with system utilization, business processes, operational improvements, and customer training • Mentor consulting and Professional Services team members; provide training, coaching, and guidance • Collaborate on customer assignments and projects and provide strategic guidance to senior management • Provide constructive feedback regarding team member performance • Complete daily entries and required administrative responsibilities; perform other related duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent related work experience • 10+ years of ERP experience utilizing analytical skills within a manufacturing environment • 10+ years of consulting and/or business analyst experience within a manufacturing environment • 5+ years of Infor CloudSuite Industrial (CSI)/SyteLine experience • Strong understanding of manufacturing business processes • Strong analytical and problem-solving skills • Ability to identify ERP functional gaps and recommend appropriate solutions • Strong customer-facing consulting skills • Ability to communicate effectively with operational users, management, and executive-level stakeholders • Excellent written and verbal communication skills • Ability to travel at least 25% or as required • Travel may include on-site customer consulting, customer meetings, internal meetings, and sales support • Must possess a valid driver's license

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