Customer Success Manager

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Skillsoft

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

📋 Description

• Advise customers on Skillsoft content, platform solutions, and service offerings using Skillsoft’s Learning Strategy Framework • Establish trusted strategic-advisor relationships and drive continued product and service value • Consult on defining, implementing, launching, promoting, and evaluating digital learning programs • Drive customer retention and growth by understanding business needs and achieving activity and renewal goals • Articulate Skillsoft’s value proposition and the strategic importance of learning, skills development, and people development • Guide customers in developing and enhancing talent and learning programs • Communicate regularly about adoption, usage, trends, and deeper-engagement opportunities • Conduct business reviews, assess performance and trends, ensure value realization, and identify up-sell and cross-sell opportunities • Collaborate with the Account Team on expansion and renewal opportunities • Mitigate issues, facilitate resolution of customer concerns, and manage follow-up tasks • Monitor technology trends and recommend customer content needs to Skillsoft development • Document account health and mitigate risk and churn

🎯 Requirements

• 5+ years of professional Customer Success, Sales or Professional services experience with a Bachelor's Degree in business, education, or related field; or equivalent experience • Training or consulting experience with account management responsibility • Solid knowledge of the digital learning industry and ability to articulate its features and benefits to all levels of the business enterprise • Experience supporting customers in a specified account territory • Solid understanding of business and leadership skills, skills taxonomy and competency development • Conceptual knowledge of current Technology and Developer Skills • Capability to engage with C-level executives and senior leaders and build relationships across customer teams • Experience analyzing data, visualizing success, demonstrating value, critical thinking, problem solving, and decision-making skills • Effective project management and organizational skills, specifically managing a high-volume customer base • Ability to adapt to change • Experience using Salesforce CRM and Churn Zero (preferred) • Advanced Excel and PowerPoint skills; proficiency in Word and Outlook (preferred)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off