Promo Ops Associate

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, New Jersey, +1 more states – Remote

⛰️ Colorado – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $29 - $32 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

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Sky Betting & Gaming

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎲 Gambling

🎮 Gaming

👥 B2C

Gambling • Gaming • B2C

Sky Betting & Gaming is a UK-based consumer-facing betting and online gaming operator. Now part of Flutter UK & Ireland and the wider Flutter Entertainment group, the brand is presented alongside Betfair, Paddy Power, PokerStars and tombola as a market-leading provider of trusted entertainment to millions of customers. The company emphasizes responsible play, customer experience and uses digital platforms (web and apps) to deliver betting and gaming services, with operational presence in Leeds and registration under Flutter Entertainment plc.

📋 Description

• Support the creation, execution, and post-campaign analysis of promotional offers for Sportsbook and Casino customers • Maintain promotional databases, Airtable boards, and tracking systems • Draft or support promotional terms and conditions while ensuring legal and state regulatory compliance • Assist with creative assets and asset requests for campaign execution • Monitor competitor promotions and industry trends • Troubleshoot promotion-related issues and support Customer Support teams • Build and execute CRM campaigns across email, push, and in-app messaging • Perform campaign setup, QA, audience selection, asset management, and monitoring • Implement personalisation strategies using tools such as Movable Ink • Collaborate with Analytics on segmentation and personalisation data attributes • Monitor campaign performance and recommend tactical optimisations • Partner with CRM, Marketing, Loyalty, Commercial, Trading, Product, Engineering, Casino, Customer Support, and Data teams • Collaborate with Creative teams on asset feedback and approvals • Provide insights on operational challenges, customer friction points, and process optimisation • Ensure campaigns follow governance, regulatory guidelines, and industry best practices • Maintain documentation for scalability and team alignment • Provide campaign, customer behaviour, and operational insights to inform CRM and Sportsbook Loyalty strategy • Contribute to segmentation, eligibility frameworks, promotional design, lifecycle journeys, and channel strategy discussions • Represent operational and customer perspectives in cross-functional meetings

🎯 Requirements

• Passion for sports and intuitive understanding of sports fan behaviour • High attention to detail and experience managing complex workflows • Strong communication skills • Analytical mindset and ability to interpret real-time data to optimise campaigns • Strong problem-solving skills • Comfort working in a fast-paced environment • Collaborative, cross-functional working style • Curiosity and eagerness to learn about sports betting and customer behaviour • Bachelor’s degree in Sports, Business, Marketing, Communications, or a related field (or equivalent experience) • Flexibility to work evenings, weekends, and holidays during peak periods • Periodic on-call shifts required • Preferred: experience with sports betting CRM or bonusing platforms • Preferred: familiarity with CRM tools, personalisation engines such as XtremePush or Movable Ink, or marketing automation systems • Preferred: basic SQL skills • Preferred: experience with Airtable or similar planning tools • Preferred: experience in high-growth or startup/scale-up environments

🏖️ Benefits

• Compensatory time off for periodic on-call shifts, arranged case-by-case at the manager’s discretion • In-person cultural immersion and onboarding components may be included for eligible full-time hires • Benefits information provided at https://benefitsatfanatics.com/