Customer Service Representative

Job not on LinkedIn

🕒 July 27

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SkyBound

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🚀 Aerospace

🤖 Artificial Intelligence

🔐 Security

Aerospace • Artificial Intelligence • Security

SkyBound is a global innovator in drone data, analysis and operations. The company combines proprietary software and AI with commercially available drone stations to provide an integrated platform for mission operations, real-time intelligence, and data-driven decision support. SkyBound's services target rapid response, trespass and fault detection, tracking, and trend prediction, and are used by national agencies and infrastructure operators to protect assets, staff, and the public.

📋 Description

• Respond quickly and professionally to customer inquiries by phone, email, and messaging platforms • Assist customers with bookings, changes, cancellations, and special requests • Provide clear and up-to-date information about destinations, requirements, and policies • Coordinate booking details and confirm itineraries to ensure accuracy and customer satisfaction • Conduct proactive follow-up before and after the customer's experience • Address concerns or issues with empathy, professionalism, and a solutions-oriented approach • Maintain accurate records and update internal systems and booking platforms

🎯 Requirements

• Excellent verbal and written communication skills • Previous customer service experience (preferably in hospitality, travel, or related services) • Strong organizational skills and attention to detail • Comfortable using digital tools and management platforms • Responsible, proactive individual able to manage multiple requests • Genuine interest in delivering exceptional customer experiences

🏖️ Benefits

• 100% remote work • Flexible hours • Opportunities for professional growth within the company • Access to benefits and discounts (subject to availability) • Collaborative team environment with ongoing training and development