Field Service Technical Advisor

🔥 0 minutes ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $83.5k - $125.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Slate Auto

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Slate Auto is a manufacturer of a radically simple, highly customizable electric pickup that can be configured as a pickup or fastback SUV. The company sells directly to consumers with an online configurator called the Slate Maker, a reservation model, and an accessories marketplace for swaps and upgrades. Slate Auto emphasizes affordability, practical design, and easy ownership with integrated charging options and third‑party service and charging network partnerships.

📋 Description

• Serve as a West Coast regional liaison between Slate service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for Slate product issues. • Provide on-site assistance to service repair facilities and technicians when requested. • Provide expert repair guidance to service technicians on complex technical issues. • Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up. • Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction. • Work with Slate Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns. • Provide support to Slate Sales and Slate Customer Care to assist with customer concerns and case escalations. • Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review. • Work with Slate Warranty team for warranty claim disputes, approvals, and authorization of good will. • Ensure service center certification standards and compliance are being met. • Ensure a consistent and efficient repair strategy across the Slate service network. • Monitor service repair processes and make recommendations on future training opportunities to Service and Slate University teams. • Report to the Lead Field Service Technical Advisor, West Region. • Travel 75% to 85% within the continental United States, primarily in the West region.

🎯 Requirements

• Must have a valid driver’s license with a clean driving record. • AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience. • 3+ years of hands-on experience in automotive service and repair in a technician role. • 3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem. • 3+ years of hands-on experience in automotive field technical support. • OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred. • Experience working with diagnostic tools, including data logging and ECU flash reprogramming. • Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications. • Excellent written and oral communication skills, with an emphasis on technical content. • Detail oriented with the desire to achieve the highest standards of excellence. • Creative problem solver that can create simple solutions to complicated problems. • Comfortable working in a fast-paced, mission-driven startup environment. • Ability to interact and communicate effectively with all levels of management. • Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). • Must have the ability to lift and carry up to 35 pounds. • Must have the ability to stand, walk, and perform repetitive tasks for extended periods. • Must be authorized to work in the United States on a permanent basis. • Unable to offer visa sponsorship at this time.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Vacation • 401k • Potential eligibility for equity program • Potential eligibility for discretionary annual incentive program • Equal Employment Opportunity and Affirmative Action • Reasonable accommodation for qualified individuals with disabilities