Customer Service Representative

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleep Number Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

🏭 Manufacturing

🍽️ Food & Beverage

💰 $10M Post-IPO Equity on 2009-10

Healthcare • Manufacturing • Food & Beverage

Sleep Number Corporation is a company dedicated to improving the quality of sleep through innovative products and services. They focus on developing personalized sleep solutions, including customizable mattresses and sleep tracking technology. With a strong emphasis on customer service, manufacturing, and innovation, Sleep Number strives to create a positive sleep experience that changes lives. They are committed to an inclusive and respectful workplace culture and offer careers across various areas such as sales, field services, customer service, and corporate roles.

📋 Description

• Answer incoming calls from owners, field services, and retail field teams promptly • Answer general order and product questions for Sleep Number product owners • Diagnose and resolve product and technology concerns • Record accurate owner information, product codes, and resolution notes • Advocate for owners and seek assistance or approval for requests outside normal procedures or policies • Share knowledge and experiences to grow the brand ambassador knowledge base • Meet efficiency metrics including talk time, hold time, after-call work, transfer rate, not-ready time, and adherence • Meet quality metrics including quality monitoring, customer satisfaction, NSAT, technical literacy, and first-call resolution • Complete special projects and other assigned duties • Recommend, assist with, and implement process improvements • Attend and actively participate in scheduled coaching, training, and certifications • Serve as a Sleep Number brand ambassador and front line for customer experience calls

🎯 Requirements

• 1-2 years customer service experience required • Call center experience a plus • Sales experience a plus • Active listening skills and strong interpersonal communication skills • Professional phone etiquette, patience, and empathy • Excellent written and verbal communication skills • Ability to understand written and verbal instructions in English and speak English proficiently • Customer-focused mindset and ability to develop personalized solutions • Team collaboration and relationship-building skills • Ability to work independently, manage competing priorities, and succeed in an automated sales or service environment • Adaptability and resilience in fast-paced, dynamic environments • Intermediate computer skills • Proficiency with Microsoft Office, data entry, email, customer and order management software, MS Teams, search engines, bookmarks, and navigating multiple screens and browsers • Flexibility to work evenings, weekends, and holidays • Access to hard-wired internet; Wi-Fi and cellular data cannot be used • Quiet work area with minimal distractions and noise • Internet speed of at least 25 Mbps download and 5 Mbps upload, maintained during working hours • Ability to maintain one designated work location and set up Sleep Number equipment • Ability to deactivate wireless capability when using Sleep Number equipment during work hours

🏖️ Benefits

• Medical insurance • Pharmacy insurance • Dental insurance • Life insurance • Disability insurance • 401(k) • Paid time off • Additional resources promoting lifelong wellbeing • Reasonable accommodations under the Americans with Disabilities Act and applicable laws • Sleep Number-issued equipment for work purposes