Technical Service Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $25 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Serve as the primary point of contact for customer inquiries and resolutions related to RetinaOS • Respond to incoming customer support requests in a timely manner and empower customers to self-serve when possible • Diagnose, troubleshoot, and resolve issues involving inventory management, application functionality, and system usage • Educate customers on RetinaOS features, workflows, and best practices • Manage support cases from intake through resolution with accurate documentation and timely follow-up • Collaborate with McKesson functions and external vendors on purchasing, distribution, integrations, and other broader issues • Escalate technical issues and feature requests with summaries, analysis, documentation, and business context • Maintain customer relationships through proactive communication, accountability, and positive customer outcomes • Identify recurring issues, support trends, and process or product improvement opportunities • Communicate findings and recommendations to leadership and cross-functional teams • Document troubleshooting procedures, known issues, and resolutions for internal knowledge resources • Analyze support requests, customer relationships, and application areas generating unusually high support volumes

🎯 Requirements

• Degree or equivalent and typically requires 2+ years of relevant experience • 2+ years of technical support for customer-facing products • 2+ years of experience supporting customer-facing software applications • Excellent verbal and written communication skills • Solid understanding of software applications • Comfortable troubleshooting technical issues related to the RetinaOS platform • Strong problem-solving and analytical skills • Customer-centric mindset; empathy, patience, and professionalism • Ability to manage multiple customer inquiries and prioritize tasks effectively • Ability to collaborate with different departments • Accountability, ownership, and attention to detail • Preferred experience supporting SaaS or healthcare technology solutions • Familiarity with inventory management, specialty pharmaceutical operations, or clinical workflow systems would be beneficial • Knowledge of EMR/EHR or practice management systems • Experience utilizing ticketing or case management systems • Experience interpreting application data and troubleshooting workflow-related issues

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Equity may be offered as part of total rewards • Benefits information provided via McKesson benefits resources • Equal employment opportunities • Reasonable accommodation for job search or application