Customer Care Representative

🔥 14 hours ago

🏖️ New Jersey, Massachusetts – Remote

🏖️ New Jersey – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Process and manage customer purchase orders received through web-based, email, EDI, or fax channels from receipt to invoicing • Respond to customer requests regarding order status, service requirements, pricing, documentation, and invoicing • Provide prompt resolutions and alternative solutions to customer challenges • Monitor customer orders, service levels, and order patterns • Identify and implement account management and processing improvements • Initiate CIOs, TICS, and return authorizations • Assist with resolution of customer deductions • Support customer needs across multiple product lines and processes • Build and maintain strong customer partnerships • Lead projects and team initiatives and participate in training and mentoring new team members • Perform special projects assigned by leadership • Develop and maintain order reporting covering pricing, inventory, shipping, delivery, and invoicing issues • Ensure proper flow of new projects, items, graphics, print, labeling, and changes • Support legal, sales, and contractual obligations • Coordinate with transportation, supply chain, and plant operations to meet customer service levels • Learn and use customer-based software applications and online portals • Report to the Customer Care Supervisor

🎯 Requirements

• 2–3 years customer care or related experience • College degree preferred • Six Sigma Certification is a plus • Ability to communicate clearly and professionally, both verbally and in writing • Proven ability to implement internal process improvements to positively impact existing service levels • Independent decision-making skills and demonstrated autonomy to make data-driven decisions through sound analysis of facts and historical data • Detail-oriented with strong organizational skills • High-level communication, listening, analytical, and team-building skills • Ability to maintain professionalism under stress • Ability to work from home with access to high-speed internet and cell phone service • Appropriate area within the employee’s home for work purposes • Regular connectivity via phone, email, and instant messaging during approved work hours • Must be authorized to work in the United States

🏖️ Benefits

• Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 8 days per year and may vary by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date) • Potential eligibility for Amcor’s Management Incentive Plan / Sales Incentive Plan annual bonus program • Work-from-home arrangement • High-speed internet and cell phone service for home working