Customer Service Specialist

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AccuWeather

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1962

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

AccuWeather is a global leader in weather forecasting services, providing highly accurate weather information and forecasts for various locations worldwide. The company offers a range of products and services including digital advertising, APIs, mobile apps, and subscription services like AccuWeather Premium and AccuWeather Professional. It features weather news, radar and maps, and specialized forecasts, such as hurricane tracking and severe weather alerts. Through its innovative RealFeel® and RealFeel Shade™ technologies, AccuWeather delivers personalized weather insights, enhancing safety and convenience for businesses and individuals alike. The company's mission is to deliver superior accuracy in weather reporting and forecasts.

📋 Description

• Provide personalized, accurate, timely and enthusiastic service support to internal and external clients • Serve as a centralized point of contact for customers • Monitor assigned queues daily • Take inbound calls • Make outbound calls to clients for required products and follow-up • Identify and address customer questions and concerns • Resolve internal and external conflicts • Research and understand all facets of customer requests • Identify and analyze customer needs to support satisfaction, business growth and retention • Maintain current product knowledge • Resolve ticketed issues internally, collaborating with AccuWeather personnel • Update customers by phone, email or other communication methods on issue status and estimated resolution time • Monitor internal communications and alert others to potential service issues • Provide input for product improvements and enhancements • Performance is evaluated using customer survey perceptions and internal resolution metrics

🎯 Requirements

• High School Diploma or General Education Degree (GED) is required • Associate degree in English, Journalism, marketing or other related degree is preferred • Experience with Customer Relationship Management (CRM) software is preferred • One to two years in customer service field is required • Previous call center work in a customer service environment is preferred • Strong verbal and written communication skills • Professional and pleasant telephone manner with ability to listen actively and communicate effectively • Ability to maintain composure in stressful situations • Ability to multi-task • Sound solving skills and ability to solve customer issues in an efficient and courteous manner • Proficiency with Microsoft Word and Excel, as well as experience with data entry is required • Ability to navigate the internet and web-based programs • Strong work ethic and demonstrates excellent record of attendance and punctuality • Ability to work well with teams and have professional interactions with all members and personalities

🏖️ Benefits

• Remote position • Equal employment opportunity and affirmative action employer • Reasonable accommodations for individuals with disabilities