Customer Care Representative – Specialty Service

🔥 12 hours ago

🐊 Florida, Iowa, +15 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

📋 Description

• Serve as the first point of contact for customers and support customers and agents • Answer questions regarding coverage, rates, billing issues, and general policy reviews • Deliver exceptional customer service and proactively seek compliant, legally appropriate solutions • Communicate with customers and agents via phone, chats, and emails • Receive and respond to insurance-related inquiries • Resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information and work across multiple systems • Make recommendations or decisions using account information, product knowledge, and compliance requirements • Thoroughly document customer interactions and outcomes • Escalate unresolved issues requiring advanced support • Build knowledge through self-directed learning and stay current on underwriting, policy, compliance, and legal updates • Help maintain department knowledge resources • Identify customer concern trends and recommend process improvements to leadership • Partner with Policy Support, Claims, Underwriting, and potentially external vendors • Adhere to assigned schedule and procedures for requesting time off

🎯 Requirements

• Minimum of 1-3 years customer service • 1 year of experience in call center environment or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Intermediate computer skills with ability to navigate multiple systems simultaneously • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred • High School Diploma or equivalent required • Property and Casualty license will be required for this role; if not already licensed, Farmers will help obtain the required license • Provide a quiet, distraction free environment and high-speed internet • Ability to work the assigned, tightly regulated schedule • Ability to sit or stand for extended periods, up to a full work shift • Ability to continuously operate a computer for extended periods, up to a full work shift

🏖️ Benefits

• Annual performance-based bonus potential up to 10% • 401(k) Plan • Generous PTO • Tuition Reimbursement • Paid Training • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance