Forward Deployed Engineer

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Smallstep

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $7M Seed Round on 2022-04

Cybersecurity • SaaS

Smallstep is a company that specializes in automated certificate lifecycle management tailored for DevOps. It transforms security best practices into a toolkit, enabling developers and operators to effectively secure their infrastructure. With a focus on identity, security, mTLS, PKI, open-source technologies, SSH, and certificate management, Smallstep aims to streamline and enhance security processes within organizations.

📋 Description

• Embed with customers deploying Smallstep's device identity platform and help them reach production • Diagnose and resolve technical failures blocking deployments • Act as the technical escalation point for Technical Account Managers and Customer Success Engineers • Ship production Golang code to resolve root causes found during deployment debugging • Build proof-of-concept environments using Bash and Terraform • Create runbooks for new product surfaces ahead of polished UX • Set day-to-day priorities and assignments for deployment operations engineers • Participate in a formal on-call rotation with defined SLAs • Maintain a high level of customer experience and a service mindset during implementation challenges • Grow the role toward an even split between live deployment resolution, reusable runbooks, and validating new use cases through proofs of concept • Collaborate across customer endpoint fleets, identity providers, and Smallstep's multi-service certificate authority services

🎯 Requirements

• Experience debugging distributed, multi-service cloud architectures in live customer environments • Experience troubleshooting TLS/mTLS at the protocol level, including certificate chain validation, trust stores, and handshake failures • Production experience with certificate-based authentication, VPNs, enterprise Wi-Fi/EAP-TLS, RADIUS, SSH, and OAuth • Experience developing and shipping production Golang code • Experience owning technical escalations directly with customers in partnership with account teams • Familiarity with certificate enrollment protocols such as SCEP and ACME DA • PKI experience across macOS, Windows, Linux, and ChromeOS • Experience with hardware-backed security mechanisms such as YubiKeys, TPMs, HSMs, or secure enclaves • Experience with formal on-call rotations and SLAs • Prior customer-facing technical experience, such as forward deployed engineering or solutions engineering • Proficiency with Bash, Terraform, Git, and GitHub Actions • Knowledge of SCEP, ACME, SCIM, mTLS, EAP-TLS, RADIUS, PKI, X.509, SSH, and TPMs • Experience with macOS, Windows, Linux, and ChromeOS • Experience with MDMs including Jamf, Intune, Workspace One, Google Workspace Admin, and Iru • Knowledge of Wi-Fi/RADIUS and VPNs • Adherence to company security policies, procedures, and best practices • Ability to maintain customer experience and a service mindset during implementation challenges

🏖️ Benefits

• Equity • Commission • Bonus • Competitive salary • Industry leading benefits • Ability to share in the company’s success • Flexible hours • Remote-first work environment • Asynchronous work • Inclusive and diverse workplace culture • Psychological safety