Credit Collections Assistant

Job not on LinkedIn

🕒 September 15

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smart Start

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

📚 Education

🤝 B2B

Recruitment • Education • B2B

Smart Start is a manpower solutions and facility management provider. It focuses on recruitment (IT and non-IT), staffing for blue-collar and healthcare roles, and a broad set of facility services including security, housekeeping, deep cleaning, pest control, disinfection, coworking support, MEP & maintenance, and facility/energy audits. The company also offers professional training and coaching—healthcare trainings, fire & safety, paramedics training, and other upskilling—operating in partnership as Talbot Force for facility management.

📋 Description

• Make daily collection calls using the lockout report • Write detailed notes on collection calls and enter them into the collection screen in Smart Trac • Review past-due clients for reinstall and send approvals to Customer Service Representatives for installation setup • Review client logs to determine whether a lockout credit should be assessed • Review tow bills and service site notes to determine whether a tow bill should be credited • Conduct special billing investigations involving difficult problems • Make determinations and resolve billing disputes • Handle difficult credit and collection problems referred by Customer Service Representatives • Monitor customer account balances and initiate collection procedures • Ensure credit collection policies are consistent with sound business and financial policies and comply with city, state, and federal rules and regulations • Coordinate and record field collection activities of Customer Service Representatives and Service Centers • Handle correspondence and claims related to bankruptcies and estates • Coordinate refund acknowledgements, customer notifications, and account reconciliations • Coordinate office and field collection procedures • Analyze field collection reports to determine further collection steps • Compile data for transferring accounts to a collection agency • Assist with monthly information for delinquent account collection and bad debt write-off reports • Coordinate and liaise with vendors and collection agencies regarding collection bill receivables

🎯 Requirements

• Three (3) years’ experience as a Customer Service Representative or in Collections, or in a position involving extension of credit and collection of delinquent accounts • Associate’s degree in business or related field preferred; combination of relevant experience and formal education will be considered • Knowledge of modern office procedures, methods, and computer equipment • Knowledge and understanding of automated systems and procedures for bill collection and follow-up • Ability to interpret customer billing records • Ability to determine and resolve billing errors with customers • Effective written and oral communication skills • Ability to deal with customers in resolving billing and credit problems • Ability to work under pressure and with difficult and abusive customers • Ability to work independently using judgment and analytical skills to resolve problems and discrepancies • Ability to maintain physical condition appropriate to assigned duties, including sitting for extended periods and operating office equipment • Ability to communicate with others and assimilate and understand information consistent with essential job functions • Ability to operate assigned equipment • Ability to make sound decisions consistent with essential job functions • Bilingual proficiency in English and Spanish highly preferred • Ability to occasionally lift and/or move up to 25 pounds • Must meet the physical and visual demands of the position, including close, distance, color, and peripheral vision and ability to adjust focus

🏖️ Benefits

• A comprehensive health plan including medical, dental, and vision coverage • 401(k) retirement plan with a generous company match • Birthday and Anniversary bonus • Company-wide discounts • Legal services • Short- and long-term disability • Work/life balance • Professional growth opportunities • Necessary equipment provided for the fully remote work environment • Hands-on work experience with industry-leading, innovative technology • Commission compensation

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