Director, Strategic Accounts – Facilities Management

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois, North Carolina – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Smart Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Smart Care is a company that specializes in the repair and maintenance of foodservice equipment, ensuring that grocery stores, convenience stores, restaurants, and non-commercial foodservice providers remain operational and efficient. With a focus on improving uptime and reducing operating costs, Smart Care offers a wide range of services, including equipment repair, maintenance, design, and installation for both hot side and cold side equipment such as ovens, fryers, refrigeration systems, and HVAC systems. The company is notable for having over 1000 technicians across 50 provider locations in the United States and has been named the 2024 Foodservice Equipment Repair and Maintenance Company of the Year. Smart Care emphasizes professional service, social impact, and community support, while also providing career opportunities with competitive pay and mentorship programs.

📋 Description

• Own and grow a portfolio of strategic national Facilities Management accounts and key FM organizations • Develop and execute multi-year strategic account plans aligned with customer priorities and Smart Care growth objectives • Map customer stakeholders, decision-makers, and influencers to identify expansion opportunities and mitigate business risk • Build executive-level relationships and establish Smart Care as a trusted strategic partner • Navigate complex customer organizations across procurement, operations, facilities, and executive leadership teams • Act as the internal voice of the customer while balancing organizational priorities, customer expectations, and profitability objectives • Lead complex contract negotiations and multi-year service agreements • Own revenue retention, expansion, and profitability targets for assigned strategic accounts • Identify and pursue enterprise-wide opportunities across Smart Care service lines, business units, and geographic markets • Monitor account performance, including revenue growth, margin contribution, renewal rates, customer lifetime value, and share-of-wallet penetration • Leverage customer operational, repair, and maintenance data to identify trends and opportunities • Establish relationships with executive, procurement, operational, and account leadership stakeholders • Present market insights, performance trends, operational recommendations, and growth opportunities • Lead Executive Business Reviews and Quarterly Business Reviews • Represent Smart Care at customer leadership meetings, industry conferences, trade associations, and strategic customer events • Serve as the primary executive point of contact for assigned accounts • Develop national account strategies and align national objectives with local execution plans • Partner with local and regional sales teams to pursue growth opportunities and convert enterprise relationships into field-level revenue • Facilitate collaboration among customer stakeholders, field sales teams, operations leaders, and support resources • Guide operations teams on customer requirements, service-level agreements, and performance expectations • Resolve customer concerns, manage escalations, and implement solutions improving satisfaction and retention • Analyze customer feedback, operational performance, and service metrics for continuous improvement • Navigate customer and third-party facilities management and procurement technology platforms • Drive organizational alignment and communication for customer commitments and strategic initiatives

🎯 Requirements

• 7+ years of success in Strategic Account Management, National Accounts, Enterprise Sales, Business Development, Facilities Management, or related customer-facing leadership roles • Demonstrated success managing multi-million-dollar national accounts • Proven track record of driving revenue growth, contract renewals, and customer expansion within enterprise organizations • Experience leading complex negotiations and multi-year service agreements • Demonstrated success selling solutions and negotiating agreements with executive, procurement, and operational decision-makers within large enterprise organizations • Proven ability to drive results through influence in matrixed organizations without direct reporting authority • Experience within Facilities Management, Food Equipment Service, Commercial Services, Building Services, Mechanical Services, HVAC, or related service industries preferred • Deep understanding of the Facilities Management industry, including Integrated Facilities Management (IFM), self-perform service models, subcontracted service delivery models, maintenance management programs, and enterprise facility operations • Existing relationships within major facilities management companies or similar organizations preferred • Experience utilizing CRM, Microsoft 365, Business Intelligence platforms (Power BI, Sigma, or similar), AI-enabled productivity tools, and facilities management platforms such as ServiceChannel, Corrigo, FM Pilot, or related systems • Willingness and ability to travel up to 50%

🏖️ Benefits

• Equal Employment Opportunity/Affirmative Action Employer • Reasonable accommodation available for applicants with disabilities during the application or hiring process • Career growth opportunities with a rapidly expanding national service organization • Work alongside high-performing sales and operational leaders • Highly visible role influencing enterprise customer strategy, market expansion, and long-term company growth