Engagement Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $92.5k - $126.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Craft and lead execution of large, transformative enterprise projects for strategic customers • Serve as a trusted advisor to Smartsheet customers • Mentor Sales and Professional Services teams • Drive alignment across each customer’s projects and ensure high customer satisfaction • Support pre-sales scoping and discovery through Discovery Workshops and pre-engagement planning • Enroll required staff resources to maximize impact, utilization, and customer outcomes • Manage competing requests across simultaneous strategic client engagements • Coordinate project activities across cross-functional and partner teams • Provide engagement- and client-level revenue forecasting for monthly and quarterly targets • Manage projects to time, budget, and contracted deliverables • Manage project P&L to targeted margin results • Drive project reviews and support customer Quarterly Business Reviews • Identify and unlock follow-on opportunities within current accounts • Accelerate delivery and shorten customer time to value • Mitigate critical customer concerns and at-risk accounts • Own escalation responses and mentor team members on escalation management • Ensure quality and time-management processes are followed, including change controls, time cards, status reporting, and risk and issue logging • Contribute to Smartsheet Delivery Methodology, Professional Services PMO, and engagement delivery SOPs • Serve as a frontline resource for best practices and informal customer questions • Liaise with internal Smartsheet teams and perform other duties as assigned

🎯 Requirements

• 4+ years of experience in customer-facing professional positions, ideally at a Software or SaaS Provider • At least 2 years of enterprise-level Project and Program Management experience • 2+ years of experience leading customer-facing engagements in the enterprise space • Experience managing large billable projects for external customers • Experience using generative AI tools such as Claude for drafting, analysis, and process design, with sound judgment regarding accuracy, confidentiality, and customer data handling • Experience with modern services deployment methodologies, emphasizing software design and development • Experience using formal project management tools • Expert-level scope control for fixed-fee engagements • Passion for web-based technologies and desire to understand Smartsheet’s benefits, values, use cases, and business and technical elements • Strong analytical skills regarding client and project management issues • Strong organizational skills and ability to manage competing client demands • Ability to interact and communicate with CxO-level personnel with confidence and clarity • Excellent communications and interpersonal skills • One or more industry-recognized certifications, including PMP, CSM, Lean or Six Sigma, or Smartsheet Core and/or Project Management Certification • Advanced degree (Masters Level) preferred or equivalent combination of relevant work experience and education • Willingness to travel periodically up to 20–30% based on customer and business needs • Authorization to work in the U.S. for any employer on an ongoing basis • Smartsheet Certified Professional credential or ability to become certified within 3 months • Experience with process improvement and developing tools and processes that enable team member success

🏖️ Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match: 50% of your contribution up to the first 6% of your eligible pay • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • Smartsheet-sponsored life insurance, short-term, and long-term disability plans • 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) • Market competitive incentive opportunity

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