
201 - 500 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
💰 Private Equity Round on 2021-10
Enterprise • SaaS • B2B
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
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201 - 500 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
💰 Private Equity Round on 2021-10
Enterprise • SaaS • B2B
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
• Design, build, and maintain scalable APIs and high-quality web applications using React, Next.js, and modern frontend tooling. • Build and integrate frontend applications with backend services and databases, including SQL and Snowflake, to deliver data-driven features. • Design and maintain scalable APIs and cloud-native services on Azure. • Champion CI/CD, automated testing, and trunk-based development to support reliable releases. • Lead and contribute to technical design discussions, code reviews, and engineering standards. • Partner with product and design to turn real-world requirements into production-ready solutions. • Identify opportunities to improve performance, scalability, and reliability across the platform. • Mentor engineers and contribute to a strong learning culture.
• 5+ years of experience building modern web applications. • Strong experience with JavaScript or TypeScript, React, and Next.js • Solid understanding of system design, including APIs, caching, event-driven patterns, and client-server architecture. • Experience building and scaling applications in Azure. • Strong SQL and database design experience. • Ability to clearly explain technical decisions, tradeoffs, and implementation choices. • Comfort working in a distributed environment with clear communication and strong ownership. • Preferred: Experience working with Snowflake in data-driven application environments. • Preferred: Experience improving observability, performance, and reliability in cloud-based SaaS applications. • Preferred: Experience mentoring other engineers and contributing to strong engineering standards.
• Unlimited PTO • Extended parental leave • Company-issued equipment and tools • A culture built on connection, collaboration, and continuous improvement
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