Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Florida, +9 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Systems & Methods, Inc. (SMI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1971

💼 Consulting

📦 Logistics

💳 Fintech

Consulting • Logistics • Fintech

Systems & Methods, Inc. (SMI) is a family-led business dedicated to enhancing the quality of life for families through innovative financial solutions. For over 50 years, SMI has provided critical funds to families by developing custom disbursement systems that cater to the unique needs of state and local agencies across the U. S. By leveraging advanced technology and a relationship-focused approach, SMI excels in delivering precise payment processing and comprehensive financial management services. Their offerings include child support processing, prepaid cards, and online banking solutions designed to ensure security, flexibility, and user-friendly experiences for individuals and families.

📋 Description

• Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations • Categorize all calls received using the provided categories • Record abusive and/or extraordinary calls • Provide accurate, valid, and complete information • Resolve customer complaints and provide appropriate solutions and alternatives • Document customer interactions • Gather customer information, assess needs, fulfill customer needs, and educate customers where applicable • Maintain a general understanding of policies and procedures • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields • Must be proficient in data entry skills including keyboard, mouse, 10-key pad • Basic knowledge of Microsoft Office • Must have availability from 7:30am-6:00pm, Monday through Friday • Must have a private area to work and space to set up equipment • High-speed internet connection required • Contingent on passing a background check and drug test • Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, MS, NC, OH, TN, TX, WV

🏖️ Benefits

• Permanent Work From Home • Paid Training • Bi-annual Bonuses to those Who Qualify • Health Club Reimbursements • Career Growth Opportunities • Exciting, Fun, and Supportive Work Environment • Coworkers Who Feel Like Family; We celebrate you!! • Equipment provided