Customer Service Representative

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ZOLL Medical Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎖️ Defense

📦 Logistics

Healthcare • Defense • Logistics

ZOLL Medical Corporation is a prominent manufacturer of medical devices and related software solutions, dedicated to empowering healthcare professionals, emergency responders, and military personnel to deliver life-saving care and improve patient outcomes. The company provides advanced products such as automated external defibrillators (AEDs), monitors, defibrillators, automated CPR machines, ventilators, and more, alongside an array of software solutions that enhance the performance of healthcare and emergency services. ZOLL is committed to innovation in areas like cardiac resuscitation, temperature management, and sleep apnea, while also offering comprehensive training and support services to ensure optimal utilization of its devices. Proudly supporting communities with tools that enhance public and non-acute care, ZOLL aids in every moment of response and rescue, affirming its mission to aid in saving lives.

📋 Description

• Provide customer service and technical support for all Itamar Medical products and services • Receive incoming phone calls and emails; troubleshoot, research, and respond to inquiries in a timely, professional manner • Work with a diverse team to investigate, assess, and resolve issues according to established guidelines and policies • Inform the Customer Service Manager of unresolved issues • Keep accurate records and document actions and discussions • Understand and educate customers about Itamar Medical products and services • Retain customers through superior customer service and technical support

🎯 Requirements

• Bachelor's Degree preferred • Two + years working as a customer support representative/technical support representative • Must reside in Atlanta, GA or San Jose, CA • Experience working remotely with space for an “at-home workstation” • Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL) • Excellent verbal and written skills • Strong analytical and reasoning skills to effectively troubleshoot issues over the phone • Highly organized with exceptional attention to detail, ability to multi-task and work under pressure • Quick learner with the ability to understand a wide range of issues and topics • Ability to work independently and as part of a dynamic team • Patience • Salesforce experience • Ability to communicate technical issues in a way that is understandable to non-technical customers • Ability to work between the hours of 7:00am and 8:00pm • Ability to meet the stated physical demands, including occasional lifting up to 20 pounds, vision requirements, ergonomic practices, and phone/in-person communication

🏖️ Benefits

• Comprehensive benefits plans • Remote work arrangement • At-home workstation