Manager, RCM Systems

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Logo of Smile Doctors

Smile Doctors

1001 - 5000 employees

Founded 2015

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Smile Doctors is a rapidly growing network of trusted orthodontists offering customized treatment plans for children, teens, and adults. They provide a variety of orthodontic services including braces, Invisalign® aligners, and their own Smile Express® at-home aligner treatment. Smile Doctors emphasizes individualized care, carried out by certified orthodontists, with support through their app, Smile Doctors Anywhere. The company is focused on improving dental health and aesthetics through affordable treatment plans and comprehensive care options. Patients can find local clinics, book free consultations, and explore orthodontic treatments tailored to their specific needs.

📋 Description

• Lead administration, optimization, and ongoing support of Revenue Cycle applications, including clearinghouses and insurance payer portals • Oversee system configuration, enhancements, upgrades, integrations, testing, and implementation projects • Manage and mentor a team of application specialists through coaching, performance management, and professional development • Partner with Revenue Cycle leadership to identify workflow improvements and technology solutions • Collaborate with IT, cybersecurity, and infrastructure teams to maintain system security, availability, and data integrity • Ensure compliance with HIPAA and other healthcare regulatory requirements • Develop and maintain documentation, governance standards, policies, and procedures • Lead system testing, validation, and change management for new functionality and upgrades • Monitor system performance metrics and drive continuous improvement initiatives • Participate in strategic planning and digital transformation projects • Support reporting, analytics, budgeting, forecasting, and resource planning for system enhancements and integrations • Build and maintain relationships with vendors and internal stakeholders

🎯 Requirements

• 5–8+ years of experience supporting healthcare or Revenue Cycle applications • 2–5 years of leadership or people management experience • Experience managing system implementations, upgrades, integrations, and vendor relationships • Knowledge of healthcare privacy, security, and regulatory requirements, including HIPAA • Strong understanding of clearinghouses, payer portals, and healthcare interoperability standards such as HL7 and FHIR • Bachelor's degree in Information Technology, Healthcare Administration, or a related field preferred • Experience with enterprise healthcare systems, including EHR platforms such as Epic or Cerner preferred • Collaborative and empowering leadership approach • Excellent communication and partnership-building skills • Strategic thinking combined with hands-on execution • Ability to improve systems and workflows through technology • Organized and adaptable, with ability to manage multiple priorities in a fast-paced healthcare environment

🏖️ Benefits

• Professional growth opportunities • Collaborative and empowering work environment • Technology, resources, and support to make a meaningful impact • Environment focused on collaboration, innovation, and continuous improvement

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