Account Manager

🔥 19 hours ago

🤠 Texas, Utah – Remote

🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SmithRx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $20M Series B on 2022-03

Consulting • Insurance • Healthcare

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

📋 Description

• Complete reporting and data requirements based on client and team needs • Be accountable for customer satisfaction and retention of assigned clients • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of customers’ business challenges • Apply cross-functional project management to resolve escalated client issues, coordinating internal and external teams • Support research and data activities to resolve escalated client issues • Identify product gaps through business impact assessments and manage client expectations • Prioritize issues and assess escalations that may create client attrition risk, ensuring strong mitigation plans • Manage post-sale customer success and satisfaction from implementation kick-off • Develop and maintain client success plans • Orchestrate additional SmithRx teams to help clients achieve stated business goals

🎯 Requirements

• 3-5 years of direct account management or relationship management experience in the healthcare space • Working knowledge of commercial health insurance and pharmacy benefits strongly preferred • Experience in client relationship management, ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Executive-level communication and interpersonal skills • Ability to navigate and mediate conflict and foster honest dialogue • Ability to work independently and as part of an extended, cross-functional team • Self-driven, results-oriented, and disciplined work ethic • Ability to take initiative with little to no direction • Expert conflict resolution skills • Highly effective communication with a consultative and tactful approach • Ability to observe situations from the client or member’s point of view • Bachelor’s degree or equivalent experience required

🏖️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Time off programs • Mental health support • Bonuses, commissions, or equity may be available