Senior Account Manager

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $115k - $125k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Manage overall customer satisfaction and profitability for large, complex customers, including managed care accounts • Retain and grow the book of business by meeting customer satisfaction ratings and identifying upsell opportunities • Develop a thorough understanding of customers’ businesses, human capital and benefits concerns • Position ComPsych’s value proposition and beneficial solutions to meet customer needs • Provide project management, communication strategy development, internal staff training and customer staff training for newly implemented accounts • Build relationships with wholesale business partners and collaborate on product enhancements, marketing strategy and upsell opportunities • Investigate, track and resolve customer and client concerns • Prepare utilization analyses and trend reports to evaluate and recommend improvements • Build strong working relationships with ComPsych business leaders and team members • Perform other duties as assigned

🎯 Requirements

• BS/BA required; Master’s degree preferred • Experience providing strategic account management to large, complex accounts • Account management experience in insurance, benefits, healthcare or human resources-related services • Proven track record of successfully selling additional service lines to current customers • Project management skills • Critical thinking skills • Strong attention to detail • Stable work history • Computer literacy in Microsoft Office Suite • Consistent and reliable high-speed internet • Workspace free from distraction, disruption, or noise • Ability to be present on camera during work-related trainings, meetings, and/or events • Ability to sit or stand at a desk for prolonged periods while working on a computer • Ability to travel as necessary to meet with new and existing customers; approximately 25% travel

🏖️ Benefits

• Paid Time Off (PTO) • Medical insurance • Dental insurance • Vision insurance • 401(k) with match • Employee Assistance Program (EAP) • Wellness program • Annual bonus potential