Implementation Support Specialist

🔥 1 minute ago

🏈 Alabama, Alaska, +45 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $48.5k - $68.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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SmithRx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $20M Series B on 2022-03

Consulting • Insurance • Healthcare

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

📋 Description

• Serve as the main point of contact for TPAs during new group implementations • Gather TPA requirements, including contacts, due dates, account structures, group numbers, invoicing, ID cards, and eligibility files • Document requirements in standard project templates and tools • Maintain detailed project plans and open-items logs • Coordinate daily tasks for Implementation Managers and/or Specialists • Support data entry for new group implementations • Build client profiles using the CRM tool • Liaise between contracting, invoicing, and Implementation teams • Provide go-live support to implementation staff and TPAs • Participate in post-go-live discussions to improve performance • Participate throughout the new group implementation lifecycle • Participate in internal and external client meetings • Organize high-volume tasks and meet deadlines and project milestones • Ensure attention to detail across project requirements • Take initiative and multitask effectively

🎯 Requirements

• Bachelor's degree or equivalent work experience preferred • Healthcare and/or pharmacy experience strongly preferred • Experience coordinating complex tasks across multiple projects and clients • Experience in a customer service role • Corporate experience preferred • Proficiency in Microsoft Office required • Proficiency in the Google platform/apps preferred • Proficiency using Salesforce • Strong communication skills via face-to-face meetings, conference calls and written correspondence • Strong team orientation and desire to succeed • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company • Ability to work with tight deadlines and solve for near term deliverables • Ability to manage multiple projects and tasks with grace, efficiency, and ownership

🏖️ Benefits

• Medical, Pharmacy, Dental, Vision, and Life Insurance • AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Time off programs • Mental health support • Bonuses, commissions, or equity may be available