Manager, Partner Relationship Management

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SmithRx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $20M Series B on 2022-03

Consulting • Insurance • Healthcare

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

📋 Description

• Lead, coach, and empower a high-performing team of Partner Relationship Managers • Directly manage and develop PRMs, driving engagement, learning, and accountability • Coach and mentor team members on partner management, escalation, conflict resolution, and executive communications • Establish team KPIs, benchmarks, and performance metrics focused on partner satisfaction, data integration execution, and retention • Manage team bandwidth, resource allocation, and portfolio assignments • Serve as an executive escalation point for complex operational, technical, or relationship issues involving TPAs and Data Partners • Standardize and refine PRM workflows, governance models, and best practices for EDI/ETL monitoring and issue resolution • Partner cross-functionally with Product, Finance, Operations, Engineering, and Client Success teams • Conduct portfolio reviews to identify partner satisfaction risks and maintain risk-mitigation plans • Drive partner adoption and standardization across tools, products, and integrated workflows

🎯 Requirements

• 3+ years of direct people management experience leading client-facing or partner-facing teams in Customer Success, Account Management, or Partner Management • 5+ years of experience in healthcare insurance, health benefits, or Third-Party Administrator environments • Pharmacy Benefit Manager experience strongly preferred • Strong working familiarity with technical data file exchanges, including EDI, ETL, or API integrations • Bachelor’s degree in a related field required • Advanced degree such as MBA or MHA preferred • Ability to inspire, develop, and retain talent while fostering a collaborative, accountable team culture • Outstanding oral and written communication skills • Experience presenting to and negotiating with senior operational leadership • High emotional intelligence and experience mediating high-stakes operational conflicts • Ability to take initiatives from concept to execution and bring structure and governance to scaling partner operations • Structured root-cause analysis and sustainable cross-functional problem-solving

🏖️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Bonuses, commissions, or equity may be available • Mental health support