Service Quality Manager

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SMT Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

🤝 B2B

Manufacturing • B2B

SMT Inc. is a full-service sheet metal facility specializing in various fabrication processes including cutting, bending, welding (MIG/TIG/robotic), hardware insertion, powder coating, silkscreen, and assembly. With over 50 years of experience, the company operates out of a 200K sq ft facility, which includes a notable 30k sq ft conveyor powder line equipped with a Nordson ColorMax booth. SMT Inc. is ISO certified, woman-owned, and ITAR registered, emphasizing its commitment to quality and compliance in the consumer goods sector.

📋 Description

• Establish and manage the service quality system • Create and maintain standard work procedures, Methods of Procedure (MOPs), commissioning and PM checklists, and field data sheet templates for critical power products • Set acceptance criteria for field work, including torque and thermal limits, as-found/as-left records, and photo and signature evidence • Manage safety compliance for the service team, including NFPA 70E, OSHA, site access and badging, LOTO and energized-work permits • Maintain current training and certification records • Verify partner technicians before site access through credential, training, insurance and background-check review • Run the training pipeline to develop and align new hires for servicing Rise Power Systems hardware • Conduct quality walk-downs and audits during commissioning and PM visits • Provide hands-on support for PMs, troubleshooting and emergency calls when volume or complexity requires • Conduct customer site visits for escalations and service reviews • Serve as the escalation point in the emergency service rotation

🎯 Requirements

• 7+ years in critical power, electrical field service or mission-critical facilities • At least 3 years in a quality, program or vendor-management role • Hands-on knowledge of low- and medium-voltage power distribution, including PDUs, RPPs, STSs, UL 891 switchgear or UPS • Experience working with modular platforms and performing field retrofits and upgrades • Experience managing subcontractors or staffing partners • Working knowledge of NFPA 70E, OSHA and data center site practices, including MOPs, LOTO, energized-work permits and change control • Experience building procedures, checklists and corrective-action processes from scratch • Clear written communication • Valid driver's license • Ability to pass background checks and travel • Preferred: Bachelor's degree in electrical engineering or a related field • Preferred: NETA ETT Level II or higher, or OEM factory training on PDUs, STSs or UPSs • Preferred: Quality credentials such as ASQ CQA or CQE, Six Sigma Green Belt, or experience with ISO 9001 standards • Preferred: Experience at an OEM or independent service organization that runs a multi-region partner network • Preferred: Comfort with field service software, CMMS tools and Excel/Power BI reporting • Ability to wear arc-flash PPE, stand for extended periods, perform ladder work and lift up to 50 lbs • Ability to work some nights or weekends during customer maintenance windows

🏖️ Benefits

• Full-time, salaried (exempt) employment • Remote work arrangement • Occasional field work and customer site visits • Travel to customer sites and partner locations • Emergency service rotation with some nights or weekends for customer maintenance windows