Director, Revenue Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $180k - $205k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Snappy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 $25M Series D - Snappy on 2024-04

SaaS • B2B • eCommerce

Snappy is a B2B SaaS platform for corporate gifting, swag stores, and fulfillment that lets companies send personalized digital unwrapping experiences and physical gifts globally. It provides an API and integrations (Slack, Salesforce, HRIS, Microsoft Teams), automated gifting workflows, analytics, and on-demand swag/store capabilities so recipients can choose their preferred items without requiring addresses. Snappy handles sourcing, logistics, and reporting to drive employee engagement, customer loyalty, and activation campaigns.

📋 Description

• Partner with GTM and executive leadership to drive annual planning, territory design, quota setting, and organizational capacity planning. • Design, administer, and optimize compensation plans, incentive programs, and SPIFs that align with company objectives and drive performance. • Own revenue performance reporting, delivering actionable insights on pipeline, bookings, attainment, productivity, retention, and growth metrics. • Support forecasting processes and provide analytical recommendations that improve decision-making and business outcomes. • Lead key operating cadences including forecast reviews, business reviews, and performance management processes. • Serve as the primary liaison between GTM stakeholders and Systems/Engineering teams, translating business requirements into scalable technical solutions. • Partner with the systems team to ensure GTM processes, reporting, and workflows are effectively supported by the company's technology stack. • Oversee commission operations, ensuring accurate and timely calculations, payouts, governance, and reporting. • Manage and develop a Revenue Operations team member focused on commissions administration and operational execution. • Act as a trusted advisor to cross-functional leaders, using data, analysis, and business judgment to identify opportunities to improve growth, efficiency, and scalability.

🎯 Requirements

• 7+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategic Finance, Management Consulting, or a related analytical function. • Experience supporting high-growth SaaS or technology companies, preferably in the $25M–$150M ARR range. • Deep expertise in territory design, quota setting, compensation planning, incentive programs, forecasting, and revenue performance management. • Strong analytical and financial modeling skills, with the ability to translate complex data into clear business recommendations. • Exceptional communication, presentation, and executive presence, with the ability to influence senior leaders, facilitate decision-making, and translate complex analyses into clear, actionable recommendations. • Experience building executive-level reporting, dashboards, business reviews, and decision-support analyses. • Proven ability to influence senior stakeholders and drive alignment across Sales, Customer Success, Marketing, Finance, and Operations teams. • Experience partnering with Salesforce administrators, CRM engineering teams, or business systems teams to translate business requirements into scalable technical solutions. • Strong project management and organizational skills, with the ability to manage multiple high-priority initiatives simultaneously. • Experience managing and developing team members in a fast-paced environment. • Bachelor's degree required; MBA or equivalent business, finance, or analytical background preferred.

🏖️ Benefits

• Free healthcare, including vision and dental • Generous 401k match • Flexible PTO • Paid family leave • Snappy Summer Fridays (which we enjoy year-round!) • Snappy gifts for employee recognition and appreciation