Payment Request Operations Associate

Job not on LinkedIn

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Snout

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💳 Fintech

☁️ SaaS

🔥 Funding within the last year

💰 Venture Round on 2026-03

Healthcare • Fintech • SaaS

Snout is a veterinary-focused subscription platform that helps clinics offer monthly wellness plans so pet owners can afford recommended care. It provides the infrastructure to create customized plans, enroll pet owners with no credit checks, collect monthly payments, and pay clinics up front as services are performed — reducing billing, write-offs, and payment risk. Snout positions itself as both a clinic-facing service (with customer success managers, marketing materials, and training) and a pet-owner product that increases visit frequency and preventive care access; the company recently raised a Series A to expand nationally.

📋 Description

• Work through a daily queue of clinic payment requests, matching every invoice line to the pet's plan benefits, remaining quantities and cap prices • Check each request before it's paid: plan term against invoice date, pet and species, benefits already used, taxes, and what the client already paid in clinic • Investigate and flag exceptions, including charges over their cap, invoices outside the plan term, exhausted benefits, unclear line descriptions and $0 inventory lines • Call and email clinics to clarify invoices, explain coverage decisions, and let them know when a request can't be processed and why • Allocate limited benefits so pet owners get the most coverage their plan allows, and leave clear notes explaining each decision • Track recurring errors by clinic and charge type and share them with Clinic Success so the same mistake doesn't keep coming back

🎯 Requirements

• 1+ years of experience in claims processing, medical or veterinary billing, accounts payable, or another role reviewing invoices for accuracy • High attention-to-detail and a sharp eye for numbers: you check totals, catch small discrepancies, and can explain exactly how you got to a figure • Comfort working in spreadsheets and back-office systems, including filtering, lookups and reconciling two sources that don't match • Clear, friendly phone and written communication with clinic staff, including when the answer is no • Good judgment about when a request is ready to pay and when it needs a question answered first • Steady, independent work habits that keep a queue moving while working remotely • Veterinary clinic experience or familiarity with practice management systems like ezyVet, Cornerstone or AVImark is a plus • Experience with pet wellness plans, pet insurance claims, or health insurance claims adjudication is a plus • Experience on a startup or growing team where you helped write the process while running it is a plus • Must be based in Texas or Georgia • Flexibility to travel quarterly • Live near an airport

🏖️ Benefits

• Fast growing, venture capital backed technology company • Ability to have a meaningful impact from Day 1, where your voice and opinion matters • Unlimited potential to grow in your career, learn and expand your skillsets • Collaborative, flexible, and friendly culture • Day 1 medical/dental/vision benefits • Flexible time off + 11 Snout calendar holidays • Paid parental leave

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