Senior Incident Manager

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $115k - $165.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Snowflake

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

💼 Consulting

📣 Marketing

Consulting • Marketing • Cloud Computing

Snowflake is a cloud-based data-warehousing company that provides a platform for data storage, processing, and analytics. It allows businesses to store data in a centralized location and perform complex queries and analytics on that data efficiently. Snowflake is designed to handle a wide range of data workloads and can scale dynamically to meet the needs of growing businesses.

📋 Description

• Lead critical, customer-impacting major incidents from engagement through resolution as Primary or Secondary Incident Manager • Own command and control of the incident bridge and establish the incident statement and business impact • Coordinate recovery plans, timelines, validations, and service restoration • Identify and engage required technical resources during incidents • Maintain incident summaries and action items in the incident tracker • Provide comprehensive handovers to incoming regional Incident Managers in the follow-the-sun model • Manage customer-facing and internal communications throughout incidents • Provide regular, accurate incident updates to customers, executives, sales teams, and other stakeholders • Translate complex technical information into business impact, risk, and status • Own incident close-out and governance follow-ups, including postmortem and RCA coordination • Build partnerships with Engineering, Product Management, Sales, and other teams • Meet deliverable timelines for customer, team, and executive updates

🎯 Requirements

• B.S. or M.S. degree in CS, MIS, or an equivalent discipline • Technical competency in cloud environments, data warehouse architectures, and software development methods • 4+ years of incident management, technical operations, SRE, or related experience • 4+ years of experience with AWS, Microsoft Azure, GCP, or a private cloud environment • Strong call-leadership skills under pressure • Experience writing customer-facing root cause analysis or postmortem reports • Experience producing accurate customer-facing incident communications and status-page updates • Experience with ServiceNow • Technical understanding of SaaS/PaaS/IaaS architectures and their management • Ability to communicate effectively with technical and non-technical audiences • Excellent verbal, written, communication, and receptive listening skills • High emotional intelligence, empathy, and proactivity • Experience collaborating with leadership, colleagues, clients, and global cross-functional teams • Ability to adapt, stay flexible, and learn quickly • Excellent proficiency in business productivity applications; Google Workspace preferred • Commitment to working the fixed 3:00 PM–11:00 PM Pacific Time shift long-term • Ability to participate in a weekend on-call rotation • Compliance with Snowflake confidentiality and data security standards

🏖️ Benefits

• Salary information provided for U.S.-located jobs • Remote work arrangement • Fixed overnight shift: 3:00 PM–11:00 PM Pacific Time • Weekend on-call rotation, currently about one weekend every few months