Sales Engineer, SMB

Job not on LinkedIn

🕒 May 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Sales Engineer

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SOCKET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

Telecommunications

SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

📋 Description

• Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections. • Craft technical content to guide customers in implementing specific use cases or extending our solution. • Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value. • Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process. • Provide guidance on integrating solutions into the customer's existing infrastructure. • Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales. • Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth. • Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.

🎯 Requirements

• Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc • Hands-on experience working in customer facing roles. • Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills. • Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience. • Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams. • Ability and desire to learn new tools and technologies. • Familiarity with web APIs, SDKs, and other technical frameworks is a plus. • Must be able to read/write basic scripts in languages Python, JS, or Golang. • Knowledge of common source control managers such as gitlab or bitbucket.

🏖️ Benefits

• Market competitive salary bands • Meaningful equity program • Comprehensive health benefits for you and your family • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first, with quarterly team off-sites