Director, Client Growth

🕒 October 1

🇨🇦 Canada – Remote

💵 $110k - $140k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

👻 Ghost score 5%

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Sodexo

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10,000+ employees

🍽️ Food & Beverage

Food & Beverage

Sodexo is a global leader in sustainable food services and facilities management headquartered in Marseille, France. Founded in 1966, Sodexo operates in 53 countries and employs 422,000 people, serving 100 million consumers daily. The company focuses on improving quality of life through a diverse range of services, including employee benefits and recognition, workplace motivation, and corporate real estate solutions. Sodexo is dedicated to social responsibility and sustainability, aligning its growth with the communities it serves.

📋 Description

• Drive retention, renewals, and profitable growth across a portfolio of strategic client accounts • Build trusted executive relationships and identify growth opportunities • Lead account strategies that strengthen partnerships and expand Sodexo's presence • Collaborate with Operations and business leaders to deliver long-term client value and business results • Translate Sodexo Canada's client growth strategy into measurable account plans aligned with client priorities and commercial objectives • Develop account plans, stakeholder maps, opportunity roadmaps, and action plans • Prioritize resources and executive sponsorship based on account value, risk, renewal timing, and growth potential • Serve as strategic relationship lead for national and multi-site clients • Plan and facilitate strategic business reviews, governance forums, and executive meetings • Coordinate internal stakeholders to deliver commitments and exceed client expectations • Own account retention strategies, renewal planning, and portfolio risk management • Monitor account health through client feedback, market intelligence, contract performance, and competitive insights • Lead renewal and rebid strategies with Operations, Sales, Finance, Legal, and executive sponsors • Support at-risk accounts through recovery planning and corrective action management • Identify and qualify opportunities to expand services and increase share of wallet • Develop business cases and value propositions aligned with client priorities • Manage the growth pipeline from opportunity identification through negotiation, closure, and transition to Operations • Track and report retention, growth, profitability, client satisfaction, and pipeline performance metrics • Report to the Vice President, Client Growth • Travel regularly across Canada to support client relationships, strategic reviews, and growth initiatives

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, Hospitality Management, or a related field • 10+ years of experience in strategic account management, business development, consultative sales, client retention, or commercial leadership • Proven success managing complex B2B, national, or multi-site client portfolios and delivering measurable growth and retention results • Experience building relationships with executive and C-suite stakeholders and influencing decision-making in a matrixed environment • Strong commercial acumen, financial literacy, negotiation, and relationship management skills • Demonstrated ability to lead cross-functional initiatives and drive results through collaboration and influence • Proficiency with CRM platforms, Microsoft 365, data analytics, pipeline management, and financial reporting tools • Experience in food services, facilities management, or operational services is considered a strong asset • English required • French-English bilingualism is strongly preferred • Willingness to travel approximately 25% to 40% within Canada • New hires in hospitals, long term care facilities, and senior homes must be fully vaccinated against COVID-19; other new hires may be required to be fully vaccinated based on employment location and scope

🏖️ Benefits

• Bonus eligibility • Comprehensive benefits • Retirement savings program • Additional incentive opportunities • Flexible work environment • Competitive compensation • Great employee benefits • Training and development programs • Countless opportunities for growth • Corporate responsibility and sustainability programs • Employment equity and diversity commitment • Accommodation available during all aspects of the selection process

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