Senior Product Operations Manager

Job not on LinkedIn

🕒 2 days ago

🐻 Alaska, Colorado, +8 more states – Remote

🐻 Alaska – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

👻 Ghost score 0%

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SofterWare, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤝 Non-profit

📚 Education

SaaS • Non-profit • Education

SofterWare, Inc. is a software company that builds and supports mission-focused, user-friendly applications—primarily cloud/SaaS products—for nonprofits, educational institutions, and childcare programs. Since 1981 it has developed fundraising software (DonorPerfect) and related payments technology to reduce administrative work and help organizations do good by being affordable, reliable, and easy to use. The company emphasizes social good, supporting nonprofits and schools with tools for fundraising, management, and payments.

📋 Description

• Own and continuously improve product operating rhythms, including shaping cycles, Product Council preparation, launch readiness, and outcome measurement • Manage and operationalize Voice of the Customer programs, including NPS, feature requests, and exit interviews • Develop and standardize product launch and go-to-market processes, including templates, communication plans, success metrics, and cross-functional readiness • Partner with Product Managers to define, track, and report on product OKRs, roadmap delivery, and success metrics • Provide reporting and visibility across Product, executive leadership, and go-to-market teams • Lead implementation and improvement of product analytics tools and dashboards measuring feature adoption, client outcomes, and product performance • Improve product workflows, tools, and operating processes • Lead strategic partner initiatives, including integrations, joint launches, and new offerings, in collaboration with Partner Management • Translate partnership agreements and objectives into workstreams with owners, timelines, dependencies, and success measures • Coordinate cross-functional readiness for partner launches across Sales, Marketing, Implementation, Support, and other teams • Track and report partner initiative performance, including revenue contribution, adoption, client satisfaction, and operational impact • Maintain accountability for partnership project delivery, identify risks, and ensure deadlines and expectations are met • Establish repeatable processes and operating practices to scale partnership programs

🎯 Requirements

• Strong understanding of modern Product Operations practices, including product planning cadences, launch readiness, product analytics, Voice of the Customer programs, OKRs, and outcome measurement • Advanced project and program management skills • Ability to manage complex, cross-functional initiatives, dependencies, timelines, and risks • Ability to design and improve scalable, low-friction processes • Strong understanding of B2B SaaS partnership operations • Strong analytical skills and ability to translate quantitative and qualitative data into actionable insights • Working knowledge of commercial partnership and revenue metrics, including pipeline, revenue contribution, adoption, retention, and client value • Working knowledge of CRM workflows, pipeline visibility, attribution, sales handoffs, and revenue reporting, preferably within Salesforce • Proficiency with Jira, Productboard, Aha!, Salesforce, Pendo, Power BI, Google Workspace, or similar tools • Ability to develop and communicate reporting, dashboards, success metrics, and executive-level updates • Strong cross-functional collaboration and influence skills • Excellent written and verbal communication skills • Strong understanding of empowered product team principles • Ability to manage competing priorities and drive initiatives from planning through continuous improvement • Bachelor's degree in Business, Product Management, Technology, or related field, or equivalent practical experience • 7+ years of experience in Product Operations, Product Management, Partnership Operations, Partner Management, Sales Operations, Revenue Operations, or related B2B SaaS operational role • Experience supporting product teams through operating cadences, product planning or shaping, launch readiness, product analytics, Voice of the Customer programs, OKR tracking, or process improvement • Experience supporting commercial partnerships, partner programs, integrations, partner launches, or partner-related go-to-market initiatives • Experience coordinating complex cross-functional programs within a B2B SaaS environment • Experience developing or coordinating product or partner launches, including enablement, implementation readiness, and post-launch measurement • Must reside in Pennsylvania, New Jersey, New Hampshire, Delaware, Colorado, South Dakota, Texas, Wyoming, Alaska, or Florida to be a W-2 employee

🏖️ Benefits

• Remote-first, flexible work environment • Mission-driven culture focused on empowering nonprofits • Collaboration, learning, inclusion, and giving-back culture • Employee groups including Diversity & Inclusion, SofterWare Women’s Network, SofterWare Wellness, and SofterWare Gives Back • Virtual events and community-building activities • Paid time off and volunteer days • Matching gifts program • Parental and military leave • 401(k) with employer match and profit sharing • Medical, prescription, vision, and dental coverage • Pre-tax dependent coverage and voluntary benefits • Short-term disability • Employee Assistance and Wellness Programs • Quarterly incentive bonuses • Monthly profit-sharing bonus