Infusion Collections Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 0%

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Soleo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Soleo Health is a specialty pharmacy company that goes beyond simply filling prescriptions by providing personalized patient experiences and access to specialized medications and infusion therapies. They offer treatment in patients' homes, in providers' offices, or at one of their many nationwide infusion centers. Soleo Health specializes in treating complex and ultra-rare diseases with a focus on improving patient quality of life and optimizing health outcomes. They work closely with patients, providers, pharmaceutical manufacturers, payors, and health systems to deliver high-cost therapies, demonstrating value through real-world outcome data. Soleo Health is recognized for its clinical excellence and dedication to patient care, and offers nationwide services, including an online portal, Soleo Connect®, for real-time communication.

📋 Description

• Oversee collection activities related to accounts receivable across multiple site locations, payors, and therapies • Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement • Ensure accounts are researched and worked appropriately, including billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies • Oversee appeals and payer follow-up processes • Review and approve potential adjustments and refund requests • Ensure phone conversations and collection activities are documented in company systems • Identify payer denial, payment delay, and billing issue trends and implement corrective action with billing and revenue cycle teams • Ensure compliance with regulations, payer requirements, and company policies • Resolve escalated account issues with insurance companies, patients, and company personnel • Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership • Participate in recruitment, onboarding, and training of collection staff • Utilize payer portals, electronic tools, and internal systems to monitor claim status and resolve outstanding balances • Support payer projects, audits, and collections or reimbursement process improvements • Stay informed of payer guidelines, billing deadlines, and appeal requirements • Supervise, coach, and develop collection specialists • Assign and monitor workload and timely account follow-up • Conduct performance reviews and provide staff feedback • Escalate and resolve complex collection issues, payer disputes, and account resolution challenges • Perform other duties as assigned

🎯 Requirements

• Home infusion collections and supervisory experience required • Previous Home Infusion and Specialty Pharmacy experience required • 5+ years of progressive healthcare collections or revenue cycle experience, including leadership or supervisory responsibilities required • High School Diploma or GED required • Associate’s or bachelor’s degree in business, Healthcare Administration, or related field preferred • Demonstrated experience managing collections teams, including coaching, performance management, and workflow oversight • Strong knowledge of healthcare billing, reimbursement processes, HCPC coding, and medical terminology • CPR+/CareTend systems experience preferred • Proven ability to analyze aging reports, identify trends, and implement strategies to improve collections performance and reduce AR days • Strong analytical, math, and written communication skills • Excellent interpersonal, leadership, and organizational skills with the ability to collaborate across billing, reimbursement, and operations teams • Ability to prioritize, problem solve, manage multiple initiatives, and meet departmental performance goals • Proficiency with Microsoft Office applications, including Word, Excel and Outlook

🏖️ Benefits

• Competitive Wages • 401(k) with a Match • Referral Bonus • Paid Time Off • Great Company Culture • Annual Merit Based Increases • No Weekends or Holidays • Paid Parental Leave Options • Affordable Medical, Dental, & Vision Insurance Plans • Company Paid Disability & Basic Life Insurance • HSA & FSA (including dependent care) Options • Education Assistance Program