Infusion Collections Manager

🕒 September 22

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 49 days.
• Jobs at this company usually fill in 35 days.
• Reposted once.

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Soleo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Soleo Health is a specialty pharmacy company that goes beyond simply filling prescriptions by providing personalized patient experiences and access to specialized medications and infusion therapies. They offer treatment in patients' homes, in providers' offices, or at one of their many nationwide infusion centers. Soleo Health specializes in treating complex and ultra-rare diseases with a focus on improving patient quality of life and optimizing health outcomes. They work closely with patients, providers, pharmaceutical manufacturers, payors, and health systems to deliver high-cost therapies, demonstrating value through real-world outcome data. Soleo Health is recognized for its clinical excellence and dedication to patient care, and offers nationwide services, including an online portal, Soleo Connect®, for real-time communication.

📋 Description

• Oversee accounts receivable collection activities across multiple site locations, payors, and therapies • Monitor aging reports and key AR metrics to identify trends, risks, and improvement opportunities • Ensure accounts are researched and worked appropriately, including billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies • Oversee appeals and payer follow-up processes, ensuring deadlines and documentation requirements are met • Review and approve potential adjustments and refund requests according to company policies • Ensure phone conversations and collection activities are documented in company systems • Identify payer denial, payment delay, and billing issue trends and implement corrective actions with billing and revenue cycle teams • Ensure compliance with regulations, payer requirements, and company policies • Resolve escalated account issues with insurance companies, patients, and company personnel • Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership • Participate in recruitment, onboarding, and training of collection staff • Use payer portals, electronic tools, and internal systems to monitor claim status and expedite resolution of outstanding balances • Support payer projects, audits, and collections or reimbursement process improvements • Stay informed about payer guidelines, billing deadlines, and appeal requirements • Supervise, coach, and develop collection specialists • Assign and monitor workloads and follow-up on accounts receivable and payer issues • Train and support staff on payer policies, appeal processes, and collection best practices • Conduct performance reviews and provide feedback • Serve as an escalation point for complex collection issues, payer disputes, and account resolution challenges • Perform other duties as assigned

🎯 Requirements

• Home infusion collections and supervisory experience required • Previous Home Infusion and Specialty Pharmacy experience required • 5+ years of progressive healthcare collections or revenue cycle experience, including leadership or supervisory responsibilities required • High School Diploma or GED required • Associate’s or bachelor’s degree in business, Healthcare Administration, or related field preferred • Demonstrated experience managing collections teams, including coaching, performance management, and workflow oversight • Strong knowledge of healthcare billing, reimbursement processes, HCPC coding, and medical terminology • CPR+/CareTend systems experience preferred • Proven ability to analyze aging reports, identify trends, and implement strategies to improve collections performance and reduce AR days • Strong analytical, math, and written communication skills • Excellent interpersonal, leadership, and organizational skills with the ability to collaborate across billing, reimbursement, and operations teams • Ability to prioritize, problem solve, manage multiple initiatives, and meet departmental performance goals • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook • Ability to work Monday-Friday, 8:30a-5p

🏖️ Benefits

• Quarterly performance-based bonuses • Competitive wages • 401(k) with a match • Referral bonus • Paid time off • Great company culture • Annual merit-based increases • No weekends or holidays • Paid parental leave options • Affordable medical, dental, and vision insurance plans • Company-paid disability and basic life insurance • HSA and FSA options, including dependent care • Education assistance program

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