Member Engagement Representative

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Engage with members via phone, email, and live chat to answer questions and provide excellent service • Assist participants in qualifying for and selecting the right health or wellness programs • Resolve inquiries, disputes, and escalations with professionalism and empathy • Support outbound campaigns and outreach efforts to engage potential members • Verify insurance benefits and eligibility using healthcare workflows, billing, and medical terminology • Maintain performance metrics and quality standards • Collaborate with teammates and share feedback to improve processes and the member experience • Represent Solera Health’s mission and values in every interaction

🎯 Requirements

• 1–2 years of customer service or call center experience required • High school diploma required • Bachelor’s degree preferred • Comfortable navigating multiple computer systems, call center tools, and chat platforms • Strong written and verbal communication skills • Ability to explain complex information simply • Motivated by goals, quality standards, and continuous improvement • Accurate and organized when documenting information • Minimum typing speed of 45 words per minute • Reliable, high-speed internet suitable for video calls and remote system access

🏖️ Benefits

• Remote flexibility; work from home • Classroom-based training during Week 1 • Ride-along training with a seasoned team member during Week 2 • Ongoing coaching, regular feedback, performance check-ins, and growth opportunities • Supportive, collaborative team culture • Opportunities to grow into other roles across healthcare operations and beyond