Client Experience Agent

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $42k - $49k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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[solidcore]

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🧘 Wellness

💰 Private Equity Round on 2021-02

Wellness • Fitness

[solidcore] is a high-intensity, low-impact full-body workout regimen that uses a pilates-inspired reformer. Offering an immersive fitness experience with dim lighting and motivating music, the workouts are designed to build strength through slow and controlled movements that target muscle breakdown and recovery. [solidcore] provides a 50-minute workout experience aimed at visible and immediate results. Members can enjoy various perks, including early class booking and partner discounts, through its membership programs. Additionally, [solidcore] enhances accessibility and user experience through its mobile app, which facilitates class bookings, membership management, and notifications about special offers and challenges.

📋 Description

• Manage a high volume of inbound client communications across phone calls, live chat, email, and social media platforms • Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible • Monitor and respond to live chat messages while managing multiple concurrent conversations • Document all client interactions thoroughly in the CX platform • Reconcile client grievances immediately in alignment with company processes and standards • Manage client memberships, including membership adjustments, policy enforcement, and client education • Provide real-time support for booking issues, membership questions, and studio-related inquiries • Deliver an elevated and personalized client experience • Develop and implement strategies to optimize client experience

🎯 Requirements

• 6–12 months of experience in a client-experience or customer service role with phone and chat support (strongly preferred) • Excellent phone etiquette and professional, friendly tone • Strong typing skills with accuracy across multiple chat conversations • Proficiency with phone systems, chat platforms, and ticketing systems • Strong interpersonal skills and client-first attitude • Ability to identify and communicate improvement opportunities • Growth mindset and willingness to support process and policy changes • Exceptional written and verbal communication skills • Problem-solving aptitude and passion for client service • Quiet, professional work environment with reliable high-speed internet • Intercom and MindBody Online proficiency preferred • Residence within 25 miles of a [solidcore] studio in the Eastern Time Zone

🏖️ Benefits

• Bonus eligibility based on performance • Monthly cell phone stipend • 401k with employer match • Health, dental, & vision insurance • Flexible PTO • Free drop in classes at [solidcore] • And MORE