Customer Experience Partner

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Soligent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1979

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

Soligent is a leading distributor in the clean energy sector, offering a wide range of products and services since 1979. The company provides solar panels, inverters, racking, energy storage solutions, and electric vehicle chargers, catering to both residential and commercial markets. Soligent partners with well-known manufacturers such as Jinko Solar, IronRidge, and Enphase to deliver high-quality products. Committed to sustainability and social responsibility, Soligent continues to innovate and support the growth of clean energy technologies.

📋 Description

• Contribute to the development and implementation of customer experience strategies aligned with Soligent’s mission and business objectives • Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals • Collaborate with sales, product, and operations teams to ensure a seamless and consistent customer experience • Drive continuous improvement initiatives to enhance the customer journey • Execute customer retention programs to increase loyalty and reduce churn • Advocate for customers within the organization and promote a customer-centric culture across departments

🎯 Requirements

• Proven track record in customer experience management, customer service, or a related field • Strong understanding of customer journey mapping, experience design, and service excellence • Excellent communication and cross-functional collaboration skills • Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment • Data-driven mindset with ability to analyze customer feedback and translate it into actionable insights • Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable • 2+ years of experience in customer service or account management roles • Experience in the solar or renewable energy industry is highly desirable

🏖️ Benefits

• Quality training and learning opportunities across solar and company roles • Exposure to roles across the company • Opportunity to work with executives who have built and led successful billion-dollar companies • Mission-driven work contributing to solar energy transformation