Digital Solutions Team Lead

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $50.2k - $69.1k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Provide day-to-day leadership, coaching, and operational support to Digital Solutions Support representatives • Support onboarding, training, quality reviews, and ongoing employee development • Monitor service levels, quality, productivity, and customer satisfaction metrics • Identify trends and support workforce planning, reporting, and operational initiatives • Resolve complex customer inquiries and escalations across phone, email, and web-based channels • Reinforce a consistent, high-quality customer experience • Partner with Sales, Clinical Support, IT, Operations, Commercial Excellence, and Product teams to address systemic issues • Implement process improvements • Support user acceptance testing, system enhancements, and deployment activities for Express Therapy Portal™, Express™, and other digital healthcare solutions • Comply with corporate policies, procedures, and security standards while performing assigned duties

🎯 Requirements

• Bachelor’s degree or higher AND two (2) years of customer service, call center, technical support, healthcare support, or digital solutions support experience; OR High School Diploma/GED AND six (6) years of the same experience • One (1) year of leadership, mentoring, coaching, or team lead experience • Experience supporting customers through phone, email, and web-based communication channels • Experience using Microsoft Office applications and navigating multiple systems simultaneously • Must be legally authorized to work in the United States without sponsorship for employment visa status • Travel may include up to 10% domestic travel • Additional qualifications: Bachelor’s degree or higher in Business, Healthcare Administration, Information Technology, or a related field from an accredited institution • Additional qualifications: Experience supporting healthcare technology, digital solutions, SaaS platforms, or medical device products • Additional qualifications: Experience monitoring operational metrics, including service level, quality, productivity, and customer satisfaction • Additional qualifications: Experience facilitating training, coaching employees, and leading process improvement initiatives • Additional qualifications: Experience supporting remote or hybrid teams and communicating effectively across all levels of an organization

🏖️ Benefits

• Medical, Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits • Up to 10% domestic travel may be included