Senior Manager, PMO

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 1%

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Sonova Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🏥 Healthcare

🧬 Biotechnology

Healthcare • Biotechnology • Consumer Hearing

Sonova Group is a global leader in innovative hearing care solutions, providing a range of products including personal audio devices, hearing aids, cochlear implants, and audiological care services. Established in 1947 and headquartered in Stäfa, Switzerland, Sonova operates through multiple business units such as Hearing Instruments and Audiological Care, alongside well-known brands like Phonak and Unitron. With a presence in over 100 countries, Sonova is dedicated to improving the lives of those with hearing loss through advanced technology and comprehensive care.

📋 Description

• Lead the PMO function supporting hearing aid retail growth, operational execution, and enterprise transformation initiatives • Build, lead, and develop a high-performing team of project managers • Establish and improve PMO standards, project governance, delivery frameworks, tools, templates, and operating rhythms • Lead portfolio governance, including project intake, prioritization, sequencing, approval frameworks, portfolio reviews, and executive-level reporting • Translate strategic priorities into project plans, milestones, resource needs, risk plans, and measurable success metrics • Oversee high-impact initiatives across Retail Operations, Managed Care, Marketing, Contact Center, Finance, Training, HR, IT, and other functions • Ensure business ownership of technology-enabled and system-related projects, including requirements, process design, change readiness, testing, training, adoption, and operational outcomes • Liaise between business teams and IT • Monitor project performance, risks, dependencies, budgets, timelines, decisions, and issue resolution • Develop executive dashboards, status reporting, KPIs, and portfolio analytics • Lead resource planning and capacity discussions • Support change management planning, stakeholder communication, training coordination, and adoption tracking • Drive continuous improvement in project delivery capabilities, PMO maturity, governance discipline, and cross-functional execution • Coach project managers and business stakeholders on project management best practices, business case development, risk management, and execution discipline • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Business, Operations, Healthcare Administration, Management, Information Systems, Project Management, or a related field • 8+ years of progressive experience in project management, program management, business transformation, retail operations, or related disciplines • 3+ years of experience leading project managers, project teams, or cross-functional workstreams • Experience managing complex, cross-functional initiatives in matrixed organizations with both business and technical stakeholders • Experience partnering with IT on system implementations, business requirements, user acceptance testing, change readiness, training, and adoption planning • Experience supporting or improving project governance, project intake, prioritization, status reporting, risk management, and delivery standards • Healthcare, hearing care, retail healthcare, managed care, multi-site operations, or field operations experience preferred • Strong project and program management expertise • Business-first mindset and ability to translate operational needs into practical project plans and system requirements • Ability to partner effectively with IT while keeping system-related initiatives grounded in business objectives, field workflows, and operational outcomes • Excellent stakeholder management, influencing, facilitation, and relationship-building skills • Strong communication skills, including preparation of status updates, decision materials, dashboards, and risk summaries for senior leaders • Ability to lead through ambiguity, manage competing priorities, identify dependencies, and escalate decisions appropriately • Strong business acumen connecting project execution to revenue growth, operational performance, clinic productivity, customer experience, and field adoption • Experience with PMO or project management tools such as Smartsheet, Jira, Planview, OnePlan, Microsoft Project, Power BI, or similar platforms preferred • PMP, Prosci, Lean Six Sigma, or related project, program, or change management certification preferred • Continuous improvement mindset focused on accountability, practical execution, measurable outcomes, and scalable ways of working

🏖️ Benefits

• Yearly bonus • Remote work arrangement • 15–20% travel required