Strategic Account Manager, Customer Success Manager

🕒 October 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SOPHiA GENETICS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

SOPHiA GENETICS is a leading cloud-native healthcare technology company specializing in data-driven medicine. Their SOPHiA DDM™ Platform integrates multimodal healthcare-omics data, utilizing machine learning to produce actionable insights aimed at improving patient outcomes. The platform is designed for various applications, including oncology, rare and inherited diseases, cardiology, metabolism, and neurology. SOPHiA GENETICS helps healthcare institutions analyze and share digital health data, creating a global network to advance precision medicine. They also offer clinical solutions and products for research use and diagnostics, contributing to advancements in areas like oncology and rare diseases.

📋 Description

• Build and maintain customer relationships across the UK, Nordics and Benelux • Understand laboratory needs and support continued use of SOPHiA GENETICS technology • Own customer relationships from contract signature through implementation and routine use • Focus on customer retention and contract continuity • Drive commercial and revenue growth within existing accounts • Map laboratory workflows and stakeholders to identify adoption opportunities • Visit customers and convert unmet needs into adoption of additional applications • Oversee newly signed customers' transition into routine use alongside implementation specialists • Anticipate procurement timelines and manage contract and tender renewals • Deliver revenue growth through expansion and pricing negotiations, including annual price increases • Build key opinion leader relationships and customer networks • Coordinate with sales colleagues on regional opportunities

🎯 Requirements

• At least 5 years' experience in sales or customer account management • Proven track record of proactively growing existing accounts • Minimum 3 years' working knowledge of complex genomics, next-generation sequencing or oncology workflows • Ability to explain products, ask informed questions about laboratory needs and involve appropriate internal specialists • Ability to map complex accounts and develop relationships with multiple stakeholders • Experience navigating laboratory or healthcare procurement and tender processes • Experience with contract renewals and commercial negotiations • Proactive customer engagement and ability to prioritise activity according to commercial impact • Based in the UK • Able to travel throughout the territory • Must not require UK sponsorship

🏖️ Benefits

• Purpose-driven organization with the patient at the heart of decisions and actions • Access to benefits information via the full SOPHiA GENETICS careers posting • Permanent contract

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