Customer Success Manager

🕒 October 22

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Upwind Security

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51 - 200 employees

🔐 Security

☁️ SaaS

Security • SaaS • Cloud Security

Upwind Security is a next-generation cloud security company that specializes in providing comprehensive protection for multi-cloud infrastructures. Their platform consolidates various security tools, offering cloud security posture management (CSPM), runtime vulnerability management, and API security, among other features. Upwind Security focuses on delivering real-time threat detection and vulnerability prioritization to enhance team efficiency and reduce organizational risks. With a strong emphasis on empowering DevOps and Security teams, Upwind Security simplifies cloud security management, offering solutions that address critical infrastructure and application security needs.

📋 Description

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers • Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams • Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales • Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap • Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities • Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria • Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria • Build strong relationships across executive, security, DevOps, and cloud leadership • Ensure customers achieve measurable outcomes by operationalising Upwind within their workflows and expanding usage over time • Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts

🎯 Requirements

• 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity • Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies • Exceptional communication, stakeholder management, and executive presentation skills • Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs • Comfortable working in fast-paced environments and influencing both customer and internal priorities • Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention • Ability to connect technical capabilities to business impact, security outcomes, and ROI

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