Customer Care Representative

🔥 20 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $33.7k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provide superior customer service to external and internal customers • Build and maintain rapport with the customer • Identify the customer’s problem and effectively communicate the resolution • Actively seeks to retain customer relationships • Ensure compliance with South State Bank Code of Business Conduct and Ethics • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Answers inbound phone inquiries timely, accurately, and professionally • Provide tier one digital banking support • Process customers inquiries accurately and efficiently to build customer confidence and trust • Promote our virtual branch solutions to our customers • Meet or exceed the Customer Care Representative quality and productivity goals assigned by management • Ensure the security of customer information and assist with minimizing bank loss • Maintain a working knowledge of PC skills including the ability to troubleshoot common problems • Provide support by performing additional duties and tasks as needed or assigned. • Maintain a positive, empathetic, and professional demeanor with customers at all times

🎯 Requirements

• High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Experience in financial services • Strong computer skills and ability to navigate systems for quick resolution • Excellent customer service skills including verbal, listening, and problem-solving skills. • Ability to work with confidential information, both internally and externally, in a professional manner. • Ability to have flexible hours when necessary. • Receptive to coaching and feedback. • Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. • Interpersonal skills to create a positive and effective work environment.

🏖️ Benefits

• Annual Regulatory Compliance Training • Customer Care New Hire Training