Customer Care Representative I

🔥 7 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $33.7k - $50.5k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Answers inbound phone inquiries timely, accurately, and professionally • Provide tier one digital banking support • Assist customers with debit card support • Process customers inquiries accurately and efficiently • Promote our virtual branch solutions to our customers • Ensure the security of customer information

🎯 Requirements

• High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Experience in financial services • Strong computer skills and ability to navigate systems for quick resolution • Excellent customer service skills including verbal, listening, and problem-solving skills • Ability to work with confidential information, both internally and externally, in a professional manner • Ability to have flexible hours when necessary • Receptive to coaching and feedback

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements