Customer Care Representative I

🔥 8 minutes ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $33.7k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Promote our virtual branch solutions to our customers • Meet or exceed the Customer Care Representative quality and productivity goals assigned by management • Ensure compliance with South State Bank Code of Business Conduct and Ethics

🎯 Requirements

• High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Strong computer skills and ability to navigate systems for quick resolution • Must have excellent customer service skills including verbal, listening, and problem-solving skills • Ability to work with confidential information, both internally and externally, in a professional manner. • Receptive to coaching and feedback. • Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results.

🏖️ Benefits

• Health insurance • Paid time off • Flexible working hours • Professional development opportunities