Customer Care Representative

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $33.7k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provide superior customer service to external and internal customers by delivering a seamless experience • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer • Able to successfully respond to general inquiries regarding accounts including balance inquiries, transaction history, transfers, and loan inquiries • Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool • Process customers inquiries accurately and efficiently to build customer confidence and trust • Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received • Use all available systems and resources to review and interpret customer information • Maintain a positive, empathetic, and professional demeanor with customers at all times • Follow established processes and guidelines in daily activities

🎯 Requirements

• High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Experience in financial services • Strong computer skills and ability to navigate systems for quick resolution • Must have excellent customer service skills including verbal, listening, and problem-solving skills • Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results • Ability to work with confidential information, both internally and externally, in a professional manner • Ability to have flexible hours when necessary • Receptive to coaching and feedback • Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment • Interpersonal skills to create a positive and effective work environment.

🏖️ Benefits

• Equal Opportunity Employer, including disabled/veterans.